PodnModReviews of podnmod.com

Response from PodnModDec 12, 2020

Hi Nina, Thanks for reviewing PodnMod.com We apologize for the long wait. Due to the recent shipping delays we're receiving more than average volume of inquiries and our team members are trying their best to resolve issues as quickly as possible. It is USPS policy to conduct a investigation once a package is reported missing and we will have to wait for the result from them to proceed further. Based on our records, a refund has already been issued to you. Please let us know if we can assist you in any other way. Again, sorry for the inconvenience this have caused you. Sincerely, Client Service [email protected]

Response from PodnModDec 9, 2020

Hi Andy, Thanks for reviewing PodnMod.com Free shipping are available on purchase over $75, and free ground shipping on eligible order over $30. Please check our shipping & handling Policy page. https://www.podnmod.com/pages/free-shipping. We have updated our payment service to credit card processors directly, which conducting better shopping experience, fewer steps to check out, with out redirecting payment page etc. if you have any question please feel free to contact us. Sincerely, Client Service [email protected]

Response from PodnModNov 27, 2020

Hi Trinity, Thanks for reviewing PodnMod.com We just checked your order #****3847. it states "order automatically cancelled, due to age verification failed". If you miss typed information in the age verification process, the system will automatically decline order. please place new order with correct information. Your payment has been voided/refund when order get cancelled. Depend on your bank/financial institute , the refund usually take 1-2 business days to hit your account. Some banks take 7-10 day. Please contact your financial institute directly. Sorry for the inconvenience. if you have any question , please contact us [email protected] Sincerely, PodnMod.com Client Service Team

Response from PodnModNov 4, 2020

Hi Mark, Thanks for reviewing PodnMod.com The tracking shows: Notice Left (No Authorized Recipient Available) . Your package have been sent out as 2-day shipping service. After shipment sent out, we have no control with shipping carriers. Please contact USPS directly if reschedule needed. Currently re-delivery scheduled on Nov 4th. Very sorry for the inconvenience. Client Service [email protected]

Response from PodnModOct 14, 2020

Hello, Thanks for reviewing PodnMod.com Please note all returns must meet our return policy. check detail link https://www.podnmod.com/pages/return-policy. PodnMod will grant refunds and exchanges based on a case-by-case basis, and according to PodnMod’s criteria. Due to Covid-19, Health and safety concerns prevent us from accepting any e-liquids, tanks and atomizer coils, e-liquid cartridges, tanks and herb products (both used and unused) for return. Sincerely, Client Service Team, [email protected]

Response from PodnModOct 14, 2020

Hello, Thanks for reviewing PodnMod.com I have checked your order status and customer service note. Based on the communication email your have sent, your haven't receive the package yet. Your shipping agent can not handle nicotine product shipment. Please return "faulty" products you claimed, all product have one year manufactory warranty from the date of purchase. Please note all returns must meet our return policy. check detail link https://www.podnmod.com/pages/return-policy Best regards, Client service Team [email protected]

Response from PodnModSep 4, 2020

Hi Jeremy, Thanks for your review and sorry for your experience. Warehouse team made the mistake. When we received your repurchase confirmation, the replacement Pods have been sent to you ASAP. We have issued a refund to you today and hope you would give us a second chance. Again sorry for the inconvenience. PodnMod Client service [email protected]

Response from PodnModAug 8, 2020

Hi Jennifer, Thanks for reviewing PodnMod. We have checked your order status, your shipment is on the way with USPS tracking# ***7748. Covid-19 period, a lot of issue with Shipping Carriers, it is a big headache for PodnMod, we have received many complaints about it. We have tried ship with UPS, Fedex and USPS. All carriers have the same issue with the delivery time frame. Sorry for the inconvenience. PodnMod Service Team [email protected]