PodiumReviews of podium.com

We’ve been using Podium for our jewelry stores, and overall it has been a really helpful tool for our team. The biggest thing for us is customer texting. It’s much easier to keep up with conversations through Podium than trying to manage everything by phone calls, emails, or random messages. Customers respond faster by text, and Podium helps keep those conversations organized so things don’t fall through the cracks. The review request feature has also been useful. Reviews are a big deal for local businesses, and Podium makes it simple to send review links and stay on top of customer feedback. Like any platform, it takes some time to get the team fully using it the right way, but once everyone is on board, it definitely helps streamline communication. Overall, Podium has been a solid tool for customer communication, follow-up, and reputation management. I’d recommend it for other local businesses that rely heavily on customer relationships.

Bill, our Podium bot, has locked in more business than we can count. Having a quick response mechanism for our customers, regardless of how they reach out, has boosted satisfaction and increased our review ratings. We'd highly recommend Podium to anyone looking to level up their customer service.

Podium is easy to use and fairly intuitive. Their message template creation saves loads of time and keeps messaging to customers consistent.

Absolutely satisfied with our experience with Podium! They have helped us reach a wider audience and have been a great solution for our online reputation management. Podium has all the tools to leverage our local business against the Big Box stores to compete at a more level playing field!

Podium helps keep the conversation going with multiple guest calling and texting at one time. Very easy to use and easy to train others on.

I like that everything is in one place and how one can interact with different platforms on one single platform, it might be a little overwhelming at first but it's a great app to use.

Podium is a game changer! I have been a Podium user for many years. There is nothing like it and it has improved our business tremendously. And our customers love it. We not only send out message to our clients about order status but they send us messages. The functionality, features, user interface, and regular updates/improvements are well worth the monthly investment. I could not recommend Podium more to any business out there. 10-Stars!!!!

I love the ease of communicating with our customers through Podium.