Plymouth Rock AssuranceReviews of plymouthrock.com

Your company is money hungry n suck boiled eggs

the custemer servics is very poor

14 months ago a drunk driver who was insured with Plymouth Rock Hit my car. The company immediately took responsibility for the accident; however, that was not an indication of what was to come. They will not pay the expenses that I have incurred due to this accident. They have done an excellent job of delay and denying the claim. I hope the Plymouth Rock adjuster is never in the position that she has put me in - I wonder how she sleeps at night. It is very upsetting.

I contacted Plymouth Rock to change my address on my automobile policy and add Renters Insurance. I was very upset to find my auto insurance is increasing be several hundred dollars per policy period. I’m moving less than 2 miles away from my current residence and my car will be more secure than it is now. It will be housed in a locked garage where now it’s in a parking lot. I will not be recommending Plymouth Rock to anyone I know. Additionally, I’ve been a customer for decades with no claims.

I was supposed to be emailed documentation on a subject and of course that did not happen.

Claim number 643402706234 Horrible customer service. I had to file a claim with Plymouth Rock Assurance, (my insurance) after a guy hit my parked vehicle, and found out his insurance policy had lapsed, and now refuses to contact me back to fulfill his obligations. First time I've ever had to file a claim...I went through the whole claims process, did their accident reconstruction app, and had my verbal report recorded, as well as texted and emailed all the details. I already had an estimate done prior to making a claim, because the guy who hit me wanted to pay out of pocket, until the estimate came back around$2,700. I have given my information repeatedly to the claims rep, who continues to give me the run around.. I've offered over half a dozen times for them to come review the damage, but they insist I work with one of "their" shops. I have told them repeatedly, I am not. They claim I haven't given them information, when it's clearly in black and white, threatened to close my claim several times... Yet they have been repeatedly given all the information. The estimate I submitted from the body shop has everything all itemized with full color photos of the damage, so they should have no issue sending me a check for the balance due, lessy deductible like I've asked numerous times. Absolutely ridiculous, it's been since October 2025, and the rep keeps talking in circles...doing whatever she can to dismiss my claim, instead of doing the right thing. I even emailed the supervisor, who never responded back...All I'm asking is for them to send a check, so I can be made whole again. Allowing me to use ashop and timeframe that works best for me. I did my part, I paid for my policy on time and on full, expecting to receive quality reliable service when I need it the most. I feel like I was sold lightning rods and snake oil, instead of any Assurance of insurance...my next review is to report them to the BBB and an attorney...Consumer beware!! I don't know how they are still operational when they allow business to be conducted like this. Also, contacting my local agent who setup this policy to recommend he not recommend this company to anymore clients, before reading all the similar negative reviews. Plymouth Rock need to audit themselves and do some restructuring from within, if they want to salvage any type of reputation...

After being with this company for two years with car insurance and they were good my situation changed and I switched companies. After being told I was fine they took a nearly 400 dollar payment completely unauthorized then tried to say I was told. I never was and was able to show them this but they didn’t relent until I had to block their access from my bank and threaten to call the attorney general. It’s set me into overdraft and will ultimately hurt my financial situation for a while because I’ve had to put payments on hold and i already struggle enough. Buyer beware.

On Jan/26/26 my car was hit by a Plymouth Rock insurance carrier; he was at fault. The next day, I made a claim to PLYMOUTH ROCK insurance company, then talked to their adjuster. Until now, my car is still in the body shop, so mad and called her, even her supervisor, still has no any answer or solution. This insurance company is SUCK ! I want to hear something from them.