Plymouth Rock AssuranceReviews of plymouthrock.com

Two household policies were written with live agent on phone. One policy had complete wrong car on policy, even after reviewing with agent. Other policy did not include daughter’s garaging address at college, even though this was the reason I called a live agent. Very disappointed and had to cancel both policies before they started.

My home flooded...I was out of state at the time. I called the water company and had them cut off the water to preserve as much of the house and contents as I could. When I arrived the home was in bad shape and I was assigned Paolo as my claims adjuster. He told me NOTHING was covered and they could do NOTHING for me. Then he went on to spend the next half hour telling me about his children who were studying in Italy. MY HOME WAS DESTROYED...I WAS HOMELESS...and he's telling me about his children? I wound up paying for everything...they were the worst experience of my life. As a single woman, 75, I was left with virtually nothing. Well, I guess as long as my adjuster's children were ok...that makes my situation so much better. I never want to hear the name Plymouth Rock again I almost lost my life with what they did to me. Wieslawa Rajszel

Completely horrible experience. I was in an accident where the other driver was found at fault 100%. Plymouth Rock appraiser supplied a less than accurate appraisal at less than half the amount of damage than what was determined by the repair shop. Appraiser does not answer their phone. Adjuster stopped answering as well. It’s been a month now and I’m still unable to make an appointment with the repair shop because the appraiser will not update the appraisal to align with the estimate. The appraisal is current over 3k less than the estimate and I’ve been fighting with my own insurance company for a month now. I’ve never had such a horrible experience.

i have been calling the person that assist me that day, and now am calling him back when he said call me back with anything, he emailed me his direct line but no call back and i need something from you people.

They do not respond and do not address needs.

I have been an auto insurance customer for almost 30 years. During that time, I have never missed a payment or been late. More than 20 years ago, I filed a "not at fault" claim for an idiot who hit me while on the phone. Recently, I had an accident which involved a moron who slammed on the brakes for a yellow light 50 feet from the intersection. Although I have dash cam video, they initially refused to look at it and accepted 100% at fault on my behalf. It wasn't until after I complained to the NJ Dept. of Banking and Insurance that they looked at the video. Even still, they stood by their decision and accepted 100% fault. At most, they should have accepted 50%. So now, after 30 years of loyalty and only 1 claim, this greedy company is increasing my insurance over $500! I guess they never heard of accident forgiveness or loyalty. Do not trust this company.

They literally cancelled my insurance for not downloading their app, leading to my vehicle registration being cancelled.

Took more than a week to buy a policy. Was lied to over and over. Then reported supervisor to their supervisor and I received no call back nothing. The situation has yet to be resolved. I’m being charged a fortune for insurance. No real reasons why were given. I’ve place one insurance claim in 30 years. A tree fell on my car during a storm. No tickets in more than 15 years. Mind you I’ve had 2 tickets in the 32 years I’ve been driving and neither were for speeding. My son has a perfect driving record and I work remotely. My lives at school 8-9 months out of the year and the car is home.