Plush-A-Pet Reviews | Read Customer Reviews of plushapet.com

Plush-A-Pet Reviews | Read Customer Reviews of plushapet.com

Plush-A-Pet reviews

59 approved reviews, newest moderated first

Keryx Q.
Mar 15, 2023
Great work
Great work and great customer service
Response from Plush-A-PetMar 17, 2023
Hi, Keryx! Thank you for taking the time to write a review! We are delighted to hear that our product and service met your expectations.
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DENNIS
Mar 9, 2023
Plush a pet is awesome.
I found plush a pet on the internet after searching a few companies and was very, very happy with them. They communicated frequently and asked for additional photos and sent a prototype for approval. We are very happy with what we got.
Response from Plush-A-PetMar 17, 2023
Hi, Dennis! Thank you for choosing Plush-A-Pet and for sharing your experience with us! We're so glad to hear that our product and service provided you with a positive experience. This means a lot to us.
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Vivien
Mar 8, 2023
Amazing
Excellent professional service. Staff are very friendly and attentive to all little details. Communication is great. The company sent you pictures of the prototype for review, take in your feedback before finalizing the final product. The stuff animal is carefully packed and wrapped for delivery. It's almost an exact replication of my dog. Love it !
Response from Plush-A-PetMar 17, 2023
Hi, Vivien! We appreciate your review more than words can express! It made our day. We are committed to providing you with the best product and service possible. Thank you for choosing us and for taking the time to write a review.
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Karen Ah C.
Feb 7, 2023
The replication was nearly spot on
The replication was nearly spot on! The smile and tears on my granddaughter’s face was all thanks I needed. Please accept my gratitude for making her Christmas extra special!
Response from Plush-A-PetFeb 23, 2023
Hi, Karen! Your review and feedback are greatly appreciated! Thank you so much. We are happy to make your granddaughter smile.
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Todd H.
Jan 29, 2023
MY HONEST EXPERIENCE CREATING A CLONE
I felt that the email communication was very good and responsive. Although it was with different people each time mostly, they were all very considerate and knowledgeable and helpful. They gave good recommendations for the best possible pictures of your pet in order to make the best possible clone, and gave email updates to my order before eventually sending me pictures of the completed product. I would not hesitate at all in recommending Plush-A-Pet to my friends who were interested in such a thing.
Response from Plush-A-PetFeb 23, 2023
Hi, Todd! Your review and feedback mean the world to us! Thank you for taking the time to write a review. We're so happy to hear that our product and service met your expectations. Thank you for choosing Plush-A-Pet and for sharing your experience with us!
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Titus H.
Jan 28, 2023
Excellent response time when I had…
Excellent response time when I had questions And so much detail was given!
Response from Plush-A-PetFeb 23, 2023
Hi, Titus! Your review made our day! We're thrilled to hear that you had a positive experience with our product and service.
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Ingolf L.
Jan 13, 2023
The clone cat does not look like the…
The clone cat does not look like the given pictures of the real cat.
Response from Plush-A-PetJan 24, 2023
Hi, Ingolf! We apologize for the disappointment you experienced with your recent purchase. At Plush-A-Pet, we take great pride in replicating the image of real animals into stuffed animals, and we value every customer's feedback. We understand your concern that the stuffed animal clone does not look like the actual cat. We would like to assure you that we are constantly working on improving our craftsmanship and we apologize if the output did not meet your expectations. In light of this, we would like to offer you a full refund for the purchase as a gesture of goodwill. We understand that a stuffed animal is a personal and sentimental item, and we want to make sure that you are completely satisfied with your purchase. Please reach out to us, and we will assist you with the refund process. Alternatively, we would like to offer you a discount code on your next purchase as a way of making it right. Please reach out to us, and we will be more than happy to assist you.
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Whitney H.
Jan 4, 2023
Great quality and customer service
Customer service was awesome, it didn't matter what time of day it was, the team always responded. The cat looked so good, my daughter was so excited. Our cats even thought it was real.
Response from Plush-A-PetJan 7, 2023
Hi, Whitney! We appreciate your review! Thank you for taking the time to write a review. We're delighted to hear that you had a great experience with our service and product. We take a lot of pride in delivering high-quality service to all of our customers, so it's great to hear that we were able to meet your expectations. This motivates us to provide the best possible service and product to every customer. Thank you!
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