Gael U.
Ad accounts work well overall
Ad accounts work well overall, but customer service is very slow and often leaves me waiting hours for replies. For the price of Plus Agency, I think they should invest in more support staff. The team is polite and professional, but clearly overwhelmed. This delay in solving issues creates a lot of stress. I hope they improve soon, otherwise I may need to consider other options.
Response from Plus AgencyOct 19, 2025
Thank you Gael for sharing your honest feedback. We truly appreciate it. We’re glad to hear that the ad accounts are working well for you, and we also understand your concerns regarding response times. Our support volume has increased significantly in recent months, and while we always aim to reply as quickly as possible, there are times when delays can happen during peak hours. We are already working on expanding our support capacity to ensure faster turnaround times moving forward. Your experience matters to us, and we’re committed to improving this aspect of our service. Thank you again for your patience and for continuing to work with us.



