plumbingoverstock.comReviews of plumbingoverstock.com

This website is simply a fancy front end for a drop shipping operation. They don’t stock anything. I ordered a garbage disposal because the price was right and estimated delivery was reasonable. After a week I called customer service, which of course is in India. They said the item wouldn’t be shipped for three weeks. For a garbage disposal??? I requested the order be canceled and payment refunded. Customer service said this would take a couple of days. Huh??? A day later the item shipped but I don’t need it since I got one elsewhere. Now I get to deal with them again for the return. What a sheisty operation.

I've ordered shower arms on May 11. 2 weeks went by and the order still was not shipped. No email about it. I called customer service and was put on hold for 17 minutes to find out the status of the order. When Rep returned she said that the order will be shipped today and I will receive email with tracking number in it. For some reason I doubt it. We shall see The customer service is terrible, rude and bad English. I will be cancelling this order if it does not get shipped soon.

I ordered a tub. The listed ship date passed, so I called to check on the order. They said, "It's complete, it's packed, it will ship in 2 weeks." Huh? So I followed up in 2 weeks and it still hadn't shipped, and got the run-around, "The 2 weeks was an estimate." I pressed and pressed for a definite ship date but did not receive one. Only after I requested a refund did it ship. When it arrived, it was not as ordered. They hardly responded to my complaint until I disputed the charge through my credit card company, and in the end "proved" that I had ordered it incorrectly because of their convoluted options. If you choose to order from this company, do not expect it to come on time (or at all), do not expect it to be as you ordered it, do not expect any degree of helpful customer service, and do not expect to save money.

Great purchase - Item was the best price I could find for the linkasink drain - arrived timely and pristine. Would recommend for your bath or kitchen projects

Do not order from this site as a retail consumer, unless you want to loan a company money for a few months while you don't-get your product. Like others, I placed an order in January...waited...waited...requested a refund...waited...waited...and only when I filed a BBB complaint was a refund issued. Basically, they're con artists with a plumbing products website.

Avoid this company at all costs and save yourself some trouble. They don’t provide lead times upfront and never update you on the status of your order. After 3 months of waiting, when you ask for a refund, they say you’ll be charged a very high penalty (after waiting for hours and hours on the phone). So they just take your money, use it for their purposes, and don’t delivery the goods while providing terrible customer service.

Never shipped filter until I filed a complaint through Visa. Never responded to multiple service inquiries.

HORRIBLE. Bought a soap dispenser that has not shipped for 8 weeks. DO NOT BUY FROM PLUMBING NOT IN STOCK.