Plow & HearthReviews of plowhearth.com

As a customer of many years and after having worked for them for a few years I personally witnessed a diminishing of the quality of their products. P&H (a family owned company for many years) was purchased several years ago by a company called Evergreen.Once that purchase was made, Evergreen brought in more and more of their own, manufactured items, most of poor quality. This was very noticeable by the huge jump in returns after the last 2 Holiday seasons I worked there. Items that wouldn't work correctly, wouldn't go together correctly, etc. Sadly, as a customer AND employee, the diminishing quality become VERY apparent. It's just another story of a family started and owned business being bought out and ultimately ruined by big corporate greed and poor manufacturing quality. read "cheap".. Sad to see stores closed now..

I clicked on the horse travel mug. When I got the email confirmation it was for a Gnome mug which I did not order. When I contacted them just a couple hours later they would not cancel the order. They said there was nothing they could do which I find ridiculous when the order had just been placed. I have to refuse delivery and hope I catch the Fedex guy when he's dropping it off and only when it's returned will I hopefully get a refund. I've never encountered a company where you couldn't cancel an order. On top of that the rep said she couldn't even find the horse mug I was referring to. Plus side to all this, I found the exact same mug on Amazon cheaper and shipping is free. I will never shop at Plow and Hearth again.

I bought a fountain, at $100 more that I later found it on Amazon, then lost the remote and not only do they not sell the remote seperately but had no advice on using fountain without the remote. Ridiculous 🤬🤬🤬 that is Definitely the last time I purchase their overpriced no support behind them products

Ordered this for my husband for Christmas. he just got around to opening the package and on of the lights post is broken. He also doesn’t like the fact that the batteries are not ‘standard’. I could have bought some cheaper ones but thought Plow and Hearth was good quality products. So disappointed.

i ordered some solar christmas items from P&H. Most of the ornaments came with screws missing and once hung up, none of them lit up after 3 sunny days in a row. I will not order from them again.

My order would not go through-it kept saying I needed to enter a delivery address. I tried over and over. There was free shipping and I wanted to take advantage of it. I "chatted" with someone there and she agreed there must be a glitch and to call them to place the order. It was late so I said I would call the next day. Instead of calling I tried to order online again and the free shipping was gone! I tried the promotional code for $6.99 shipping and it would not go through. I "chatted" again and really got nowhere so I didn't order anything. I have no problem ordering from other sites so I'm not sure what is happening with them. Very frustrating.

Ordered a single item from this company and they messed up my order by sending me an entirely different item. Was considering ordering a few more items from them but after this experience, that definitely won’t be happening.

I ordered star pato light fixtures and part of the order came with 3 plastic stars missing. When I called they told me I have to contact the claims dept. which does not have a phone number but just an email. If I want to return I have to pay for the shipping cost. I will never buy anything from this overpriced with terrible customer service company.