Plow & HearthReviews of plowhearth.com

I used to love this site. Something is different. I got a nasty customer service person a few months ago and blew it off. This time agent was disputing a price on curtains that I was reading out of a catalog. I got the price stated and then was going to charge me$41 for shipping on 8 small panels of sheers. That’s not right!! I canceled the order and vowed to never shop there again.

Plow and Hearth is the absolute worst company that I have ever ordered products from. If I had known that Wind and Weather was affiliated with them I would never have placed my order, which I did in May. The product was on backorder until September and I just received an email today from Plow and Hearth taking another delay. Let me tell you about my first experience, the product was an outdoor fairy cottage that arrived in pieces due to poor packing. The second experience was a garden sign with one stake. I tried for months to get them to send a second stake but it could not be done. Each time I got a refund, but what I really wanted was the product I ordered in the condition that I could use. I have zero confidence that this ceramic fish will arrive in one piece.

I could never check my order because the log on wouldn't accept my password so then I requested a password reset link. Received an email with a temporary password- did not work. Asked again and received a second temporary password - did not work. Finally Received the wrong gazing ball so tried to return it. The order number was not found. Horrible service, run around and no one to help. Will try to get a refund. I will never order from this company again.

First item I ordered on back order now going on 6 weeks. OK, sometimes happens Just received a second order today missing all hardware for assembly No accountability or quality control There won't be a third order

Purchased Birdhouse with Post Assembly. Post assm is short 5' and prepared as a Kit in multiple pcs. This Kit is junk or worse, it is a "Toy"; includes little tiny screws to hold the top spindle to the bottom spindle, cross-balance slats, an auger and a mtg plate. Terrible design--Toys may be more durable!. The spindles broke apart 5-seconds into installation.

I ordered a gift for mom’s 85th birthday. It arrived in boxes that were extremely damaged. I contacted the company and their solution was to ship a new one and send a label for my mom to ship back. How does an 85 year old box up a smashed table that should have never been left for her to deal with. Final resolution because they had no empathy was a refund and we were left to deal with the broken items that are too big for her to handle.

If I could give a 0 star review I certainly would. I made a purchase in early 2023; returned the item according to Plow and Hearth's instructions; received confirmation they received the returned items and I still haven't received my refund. I've called multiple times and they suddenly now say I must get my money back from Walmart (it was a 3rd party purchase). Walmart wouldn't take the item back; I had to return directly to Plow & Hearth. I've called several times and was told I would get my refund anywhere from 2 weeks to 2 days. Now they are saying I have to go through Walmart.

I purchased a Christmas bulb garden from this company. It arrived late November, not a problem I thought as it shipped promptly. I have ordered several things in the past so not a new company for me. Now weeks later, I have had only two scraggly flowers, and not much sign of getting more. It was not cheap! I have tried to find a way to at least give it a bad review but their site doesn’t seem to allow that. I just want to warn people not to buy this type of thing from them.