Plexus WorldwideReviews of plexusworldwide.com

1 star for my recent experience. I have been an Ambassador for several years as well as my husband. I have always been good about changing the date for my subscriptions. However, that pattern broke when my dog and axolotl died on the same day. On top of that, I was diagnosed with PTSD and have to mentally address something that happened to me while I was Active Duty. So please excuse me for not remembering to change the date. What irritates me is that I communicated this to the rep and per Plexus policy (a stupid one) once the order is processed, it cannot be cancelled EVEN THOUGH it wasn't even packaged yet. Then I ended up in a game of "I dare you" when I was told a refund could not be processed. I deleted my account. Bluff called and reversed. I then threatened to cancel my husband's. Well what do you know: a refund CAN BE PROCESSED! Plexus lost 2 Ambassadors. Am I being overdramatic? Maybe. But I am a 1 and done when it comes to where I spend my money. I refuse to return as an Ambassador. I guess I am now searching for another health and wellness company for my needs. This really sucks because Plexus checked all of the boxes.

I am highly disappointed with this company's customer service and will not longer be a customer . I have been a loyal customer for over 10 years. I accidentally placed an order with the wrong shipping address and called immediately and they refused to cancel my order and let me update the address. They charged my credit card so I disputed it. When I tried to login, they locked me out of my account! They wanted to charge me $25 to reinstate my account. How rude and terrible! This is an awful customer service experience that turned me off and I will no longer patronize a company like this.

I got charged MORE than what was supposed to come out!! The rep. that i was with claimed she would help BUT NEVER FOLLOWED THROUGH! It took DAYS to get a response from her, when I did get a response.. Now they are not allowing me to cancel my account with them. Biggest regret was trying anything with this company!

I was a loyal subscriber for 3 years! When the Canada strike came, I changed my shipping to a different address. And they didn't answer my email in regards to why I still didn't get my products. So I reached out to PayPal to refund my money. As soon as PayPal reached out to them a rude plexus employee wrote them a letter stating I was a liar. I have never been treated with such arrogance as a customer. The package finally showed up at my door with a different currier, because they clearly changed my package so it didn't go to Canada Post. I went to try and place an order and they put my account to terminated. I asked the customer service why my account is terminated and he said because there is a charge back from PayPal and because we won the dispute I would have to pay 25$ to unterminated me. Wow what an ignorant company!!! Do not support this MLM they DO NOT CARE!!

Please please please when you call to cancel monitor your bank account. Plexus continued to charge my wife and i 21.54 for some subscription fee after we called to cancel. Shady business practice. We needed to cancel something else when my wife called to cancel but they did not tell her. They said they will refund the last charge but i may be out of luck for the previous 3 years. unbelievable. Please do not use this company.

I received the Plexus Lean Whey protein powder. Says to use 2 scoops. The 1 scoop is more product than I had in a single serve packet of the product. While doing Plexus reset. No one on the phone with customer service seems to be able to answer how many grams are in 1 tablespoon of the product. Depending on the weight, 2 scoops is either 45 grams, instead of 39, or worse case 144 grams instead of 39. The main concern is the possibility of overdosing on molybdenum.

Is there a negative number I can give this MLM company? I ordered some products from this shady company. Right after I placed the order, I realized that my address was incorrect. I updated my address on the site. I informed plexus that they were sending the order to the wrong address and heard nothing back from them. The order was sent to the wrong address. I never received the order. I emailed plexus and heard nothing back from them. I disputed the charges with PayPal, who sided with Plexus, because Plexus showed them a tracking number with UPS that showed that the order was delivered (to my old address). Plexus also told PayPal that I was a liar. I got a hold of UPS to trace the package. UPS told me that the package was transferred to the USPS for delivery. They gave me a tracking number. USPS returned the product to the sender (Plexus). Not only does Plexus have the product back, but they also stole my money and refuse to give it back. I would not recommend this MLM company to my worst enemy's dog.

Exactly two years and one day after I cancelled my membership they charged my account again for $39.98. I cancelled my membership on 9/17/21 and was charged on 9/18/23. This is why I don't ever sign up for memberships since. They will never stop!!!! Total BS.