plazapremiumlounge.comReviews of plazapremiumlounge.com

A men at the door seemed very rude , telling us not to enter unless we have got two passes ( we are a family of a couple and two children) . No courtesy , no consideration , just cold-blooded apathy

Terrible service, you can never get access, not sure why anyone pays for this service, I will be cancelling mine

The worst airport lounge I have ever seen. Everything is falling apart. Extremely overcrowded, poor quality of foods, bad service, and malfunctioning WC. It is not even worth 1 star.

Title: Appalling Customer Service – A Very Disappointing Experience for a Premium Lounge I visited Primeclass Lounge at Bodrum Airport on 28 September 2026 using my DragonPass Premier+ membership, and I can confidently say it was one of the most disappointing customer service experiences I have encountered. What should have been a comfortable, relaxing airport lounge experience left me feeling completely unwelcome, dismissed and disrespected. A member of staff repeatedly refused to acknowledge or respond to me, despite my numerous attempts to communicate. The deliberate avoidance of eye contact and complete lack of basic courtesy were astonishing. I was left questioning why I was being treated in such a manner. No paying customer should ever be made to feel invisible or unwelcome, particularly within an establishment marketed as a premium hospitality experience. What makes this even more disappointing is that I accessed the lounge through DragonPass, a service I trusted to partner with establishments offering a reasonable standard of hospitality. Had I researched the wider Plaza Premium Lounge brand independently and seen its exceptionally poor Trustpilot rating, I would have thought twice about visiting. It is concerning that a lounge associated with a premium membership network can deliver such an unacceptable level of customer care. I subsequently raised a formal complaint and was disappointed to receive a response relying on third-party liability rather than any meaningful explanation of the investigation or steps taken to address my experience. I am not asking for special treatment. Basic respect, courtesy and professionalism should be the absolute minimum. A premium lounge is not defined simply by the facilities it offers, but by how it treats the people who walk through its doors. Unfortunately, my experience fell far below even the most basic expectations. I would not recommend this lounge based on my experience.

This lounge is no more than a cattle market. The food was an inedible small buffet. A tiny selection of included drinks, only 1 brand of each spirit of which, some had run out. 1 option of included beer, all the rest had to be paid for. The toilet was filthy and tiny for the huge amount of people that are squeezed into the area. For the money they charge to use this facility you are better off sitting somewhere in the terminal and buy your own food and drink. If I could give zero marks I would. DO NOT WASTE YOUR MONEY AT THIS VENUE

I’m not sure how they call this a lounge? Seating areas awful, food quality and selection very poor, crammed seating areas and drink selection is bang average. Comfortable seating areas are only by reservation. No place to work or relax. Nothing about this lounge is good. DO NOT BOTHER WASTING YOUR TIME, MONEY ON THIS lounge.

Simply terrible. Wanted to book (~$200) for 2hrs in Toronto but they would not guarantee me and my family seating - "sorry" but it's first come first served" and "we don't know how many people might show up". What a SCAM !! They know exactly how many people they book for every single hour through their bookings - overbook and just take your money. DID NOT BOOK and WILL NEVER BOOK with these crooks!

Awful! How on earth they can use the Premium is beyond me. Food was shocking and extremely limited choice, most of the drinks are NOT included in the cost, and the whole place was filled with dirty plates which don’t get cleared efficiently. Service was terrible as the staff looked like they they get paid so little they actually don’t care about it. I’d never go here again.