plazapremiumlounge.comReviews of plazapremiumlounge.com

We booked a lounge through Holiday Extras at T5, Heathrow, and due to BA cancelling our flight, after check in had begun, we were re-routed via Amsterdam - to Canada. On return from our trip, we visited the lounge in T5, to enquire if we could use the lounge on our return, as we hadn’t used it on the outward journey. The lounge was packed, with a line of customers seeking to get in, yet still taking ad-hoc walk ins. A hand written note said “the coffee machine is not working, sorry for inconvenience’ and as customers exiting said there were “no seats” in the lounge. The attendant, did not entertain our request, and said we booked through a 3rd party and told to go and see them. We said the lounge was a treat for our 40th wedding anniversary, and my wife doesn’t drink, so we would have had little impact on the daily supply situation. Totally uncompromising situation, which I will never use again. No customer oriented attitude or care. We now know we would have got better value by having a 2 hour meal at Gordon Ramseys restaurant. Will never book another lounge through Holiday Extras, or book direct with Plaza Premium, as they too couldn’t be bothered to provide any support, compensation or fair solution.

Over priced. Limited drinks, the only beer is lager and pink gin is classed as premium. This will cost you an extra £5! Food is limited and not to everyone’s taste. This company could learn a lot from Aspire Lounges. When flying out of Gatwick North again I will not be using this lounge

Takes forever to find an empty seat, they overcrowd it and they keep letting people in without any safety regulations. Dirty inside and very noisy. Staying any where in the airport is much better. Totally a disaster and not worth a penny!!! SAW lounge 🤮🤮

Bought 2 entry pass, followed the booking instructions for Brisbane International, all good until you go to apply the voucher. Then it won't accept the pre paid voucher code. I have email proof of the code. I am wondering if this site is a scam? It is extremely difficult to book online despite following complex processes, exactly. Am really disappointed. Will see if my request for help gets answered. I hope so.

I booked today and made an error on the date. The website says "free cancellation up to 24 hours before booking", so I called to sort out. Regardless of which number you call, you get put through to a chinese call centre, with a terrible connection. I was told I couldn't cancel (despite what the website says) all I could do was pay $10 per person to amend the booking. I tried to reason with the lady, but waas told that I could 'take it or leave it' I just wish I'd read these reviews before booking!

Very disappointed with the quality of this lounge. Only 2 meal options, both unhealthy. The lounge was at maximum capacity and almost all of the seats are worn or ripped! The quality of the lounge is shockingly bad for £45, especially when compared to the BA lounges. It was not a pleasant experience at all.

No fruit provided. Coffee machine out of service. Complimentary drinks not the best quality ones.Don’t even bother to go. Shame on you.

Like most things at Heathrow, the plaza premium at terminal 5 is a total ripoff. It’s expensive with very limited seating and an awful selection of complimentary drinks. The food is also nigh on disgusting. Save yourselves a fortune and don’t bother!!!!