PlaysumReviews of playsum.live

Response from PlaysumApr 12, 2026

Hi, Thanks for the feedback. I’m sorry for the confusion here, the manual review disclaimer is shown on the order confirmation page, but it does not mean the order is in manual review. Fewer than 1% of orders are ever reviewed manually, and when they are, most are completed within 30 minutes to 1 hour, often within just a few minutes. Our system also alerts us immediately when a review is triggered, so we’re able to act on it quickly. Otherwise, all keys are delivered instantly and available at https://app.playsum.live/account/purchases That said, the message itself is outdated, and we’re updating it to make the timing align with our 30 minute - 1 hour window. I would also like to note, other stores have the same message and practice as its standard in the industry. However, I can guarantee we have the fastest manual review times and are the only store where the Co-founders themselves are processing them. We’re a small team of three, and we built Playsum because we’re gamers ourselves and wanted to create the kind of high quality store experience we’d want to use. I understand this experience was frustrating, but I hope you give us another chance. If you’d like to talk it through or need help with anything on the order, I would love to help. You can reach me at [email protected] Thanks, Alex Boyd Co-founder & Co-CEO

Response from PlaysumApr 12, 2026

Hi, Thanks for taking the time to share this feedback. I’m sorry for the frustration, and I’d like to address your concerns directly: • Playsum is both a store and a community platform, similar to Steam. If you only want to use the store, you never need to engage with the community side, and vice versa. • We do understand that privacy matters a lot. We’re a small team of three, but we’re working quickly on regular updates, including more profile privacy controls. • My Co-CEO and I both have backgrounds of working in the trust and safety and privacy industry for 10 years, so this is one of the areas we take most seriously and are very passionate about. We already have some privacy controls in place, and we’re actively working on adding more, including: • making profiles private, • showing game libraries to friends only, • hiding specific games, • and more granular profile visibility options. • Avatars may take up to 24 hours to be reviewed if they trigger our safety systems, but in most cases they are approved immediately. If you refresh the page and the avatar is visible, that means it has already been updated. • We currently don’t have a direct username change tool yet, mainly because we’ve had to prioritize other core features first. However, we’re happy to manually change a user’s username if they contact us at [email protected]. • Like Steam, Playsum currently auto-adds purchased games to your profile. Steam also added game-hiding features only in recent years, and we’re continuing to improve our own controls based on user feedback. • We added auto-adding games to the library because many users requested it and wanted to avoid manually adding each purchase. • I believe this is how coupons work on other stores as well, as leaving the cart in the middle of a purchase exits the purchasing flow and it needs to be restarted. I will look into this to make sure the experience aligns with other stores practices. • Regarding auto-playing vidoes on product pages, this is something I personally asked to be implemented as it visually looks nicer to me and is also how Steam treats videos on store pages. Of course the audio is muted though, as no one likes auto-playing audio haha. However, I'll look into seeing if there is a way we could have a setting for users to disable auto-playing trailers. We’re very open to feedback because, as a small team, we know some things can be missed or not prioritized as quickly as we’d like. That’s why we value direct communication from users to help us identify issues quickly. I’m sorry that parts of the experience felt intrusive, and I appreciate you pointing them out so we can keep improving. I hope this doesn't turn you away from Playsum permanently. Please reach out to me at [email protected] so we can discuss this further. Thanks, Alex Boyd Co-founder & Co-CEO