About Playsum: We're on a mission to make social gaming safe and easy for everyone. Playsum is an inclusive gaming community, digital game store, and indie game studio. Part of that mission includes making it easier than ever to buy and gift games at the best discounts available. All our games on the Playsum Games Store are officially licensed from the game publishers and developers.
Playsum (playsum.live) has 97 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
playsum.live
Website
playsum.live
Category
Gaming
Location
JACKSONVILLE, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 6% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Unresolved Order – No Keys Received After 24+ Hours
Order Number: QJDTZHAILX
I purchased 2 games on March 28, 2026, Dave The Diver & Amber Isle but after more than 24 hours, I still have not received the keys. I also cannot determine the status of my order.
I have reported the issue via email, but I have not received any response. I also submitted a refund request, which has not been addressed either.
This lack of communication and delay is very disappointing. I would appreciate a prompt resolution, either by delivering the keys or issuing a refund.
PV
Pierre van E.
Key not delivered, customer care not responding for 18 days and counting
Ordered a game on backlog on 12-01-2026. Was supposed to be delivered in a few days. Contacted support and received no response, despite multiple requests. First request was 18 days ago with a promised response time of 24h.
Won't use again.
LC
Louis C.
Back ordered for 3 months
Bought a bakery simulator key on 23rd January which was not even available (despite saying instant delivery) and still not 3 months later, a literal scam.
Response from PlaysumApr 28, 2025
Hi Louis, thank you for sharing your experience and bringing this to our attention.
I’ve just replied to your email directly as well with a full refund and you can also keep the game once it's in stock (I'm pushing with the publisher to get this done asap)
First, I want to sincerely apologize for the frustration and long wait you’ve experienced. And I want to thank you for being as patient as you have been for so long.
At Playsum, we work closely with publishers and distributors to keep our key inventory stocked, and the majority of games are delivered instantly. However, when a title goes out of stock, it moves to back-order status-allowing customers to secure the current sale price and receive their key as soon as more are supplied by the publisher.
Back-orders are usually fulfilled within a few business days or, on the longer side, weeks, but we recognize that Bakery Simulator has been an exception, and this is not the experience we want for our customers. In recent weeks I've been communicating with our distributor and the publisher to get more keys in for Bakery Simulator, however it slipped past us that there was still a pending back-order for it. Had I realized, we would have reached out sooner.
With back-orders, for transparency, there is a button and messaging on the product page and checkout page that the game is on back-order, so that customers can make an informed purchase. We've made several improvements to our store in the last months, and we continue to improve this with an upcoming feature that will provide an estimated wait time for a back-order based on past resupply times from that publisher. As a small, growing business, we’re always learning and working to do better.
I’m truly sorry for the inconvenience and disappointment. If you have any further questions or need assistance, I'm here to help
Thank you again for your patience and for giving us the opportunity to make things right.
Best,
Alex Boyd
Co-founder & Co-CEO
