PlayologyReviews of playologypets.com

I purchased my first ever item from Playology for our 6th month old puppy. It only lasted a few hours before my puppy was destroying it. I emailed the company and they let me know that I probably should have purchased a level 5 toy for my puppy. They are mailing me a new Level 5 toy for replacement. I was very pleased with the customer service received. Thank you so much

It is baffling that the total score for Playology isn't 5.0. Even if you have a problem with the product you bought, a simple email to their customer service will fix any issue you have! I bought two toys for my senior dog and he destroyed them very quickly, which has been a complaint by other reviewers, but I emailed Karen @ playology.com and she worked with me to get the chew toy that my dog really loves! She asked for more information about my dog and recommended a different product based on that. The fact that they go above and beyond for their customers is already worth 5 stars. The other 5 star review comes from the fact that these are the only toys my dog has ever been interested in for more than a few minutes at at time. The built-in scent is amazing. I will be a customer for life.

Cody Loves Playology toys!

Karen is absolutely fantastic! She was so helpful in getting the toy we purchased for our pup replaced after the squeaker broke. She even went above and beyond to learn more about or pup to see what would be the best replacement for him. Karen super quick to respond and so friendly! One of the greatest experiences I have had with customer service!

I bought a playology dental chew toy for my dog based off a friend recommendation. I gave it a few weeks to let my dog get familiar with the toy, but the most she would do is sniff it from time to time. She didn’t show much interest in playing/chewing on it even when I tried to play with her. This was surprising since I’ve heard so many good things about this brand. I emailed the address on the back of the packaging and was given very prompt responses with follow up questions to further assist me. The follow up questions were necessary since Karen wanted to correct the issue and suggest a more suitable playology toy. She could not have handled my situation any better - she was diligent, prompt, and overall just pleasant to discuss this matter with. She had two other toy recommendations and the different flavors available. She even offered to ship whichever toy I wanted free of charge. If it wasn’t for this experience I probably wouldn’t buy nor recommend this brand. Being able to get in touch with a responsive and helpful employee makes all the difference. My overall customer service experience with Karen was above and beyond PERFECT 11/10. My dog and I can’t thank you enough, Karen! Companies need more helpful personnel like you on their team.

I am beyond pleased with Playology's excellent customer service. After purchasing an item that did not hold up to it's standard, I contacted the email provided on the back for Karen. Karen provided excellent customer service and made the issue right! I will absolutely purchase more Playology products next time my pets need some toys!

I bought two channel chew rings for my redbone but he was to heavy a chewer for them so I reached out. They got back to me very quickly and offered to send me another toy that was more durable. Karen was the most plesent person and I will definitely keep buying from them because of the help she gave me

We recently bought a couple toys for our 12 week old Goldendoodle. Unfortunately, she did not seem too interested in them. We were a bit bummed out as we had seen the toys promoted in a youtube channel we actively follow. Just for the sake of trying as we still had a bit of hope, we emailed Karen and she replied so promptly and coordinated things so that our puppy can have the chance to try new toys. Personally, I was not expecting such a great customer service. This really tells you they care about our loved pups and our experience as puppy parents!