PlayologyReviews of playologypets.com

Karen was so helpful when my puppy chewed through what I thought was an indestructible bone. She responded immediately and offered to send me two new ones to replace the ones that were ruined. This company stands by their name and their customer service is top notch. Hard to find anymore. Highly recommend buying their products!!

I contacted customer service and Karen provided awesome customer support and addressed an issue with a product. She provided excellent communication and follow up. Karen explained the rating for their toys which is helpful if you have a tough chewer! I highly recommend Playology!

The customer service experience was amazing. I had a slight issue with my toy and I sent an email to the contact info on the back of the packaging. I sent in pictures and a description of what occurred with the toy. After speaking with one of the staff, they were able to send me a new toy that better suited my pup. Amazing company who truly cares about their customer. I have tried so many toys in the past and none of them have worked. I am so grateful for Playology and their amazing customer services

I initially had some reservations about purchasing a $20 ball for my dog from Playology due to my past experiences with other brands. I have struggled to find toys that can withstand my dog's love for squeaking them, as they usually get destroyed within a few minutes. However, Playology's high quality and sturdy construction justified the extra cost. Unfortunately, the squeaker in the ball was destroyed after only about three minutes of fetch play, which left me feeling disappointed and unimpressed with my purchase. In light of this, I decided to reach out to Playology for guidance in selecting a better option for my dog and my budget. Fortunately, I had the pleasure of speaking with Karen, an employee, who was extremely helpful and provided exceptional customer service. Karen offered several suggestions for alternative toys that would better meet my needs, and she went above and beyond by sending us a new replacement toy. Furthermore, she generously allowed us to choose any product we wanted to try, in order to ensure our satisfaction. I am incredibly grateful to Karen for her kindness, assistance, and generosity. Thanks to her, we now have a toy that is still intact and durable. If it hadn't been for her outstanding customer service, I might not have continued purchasing from Playology. This positive experience has shown me the value of persistence and the importance of giving a product a fair chance before giving up. Thank you, Karen

You couldn't ask for better service or more consideration. I wrote to say my dog didn't care about the chew toy I had purchased for him. The person I was dealing with asked questions about him and sent me pictures of possible toys of interest and then mailed me a replacement.We went back and forth several times. She couldn't have been more helpful.

We had decided to try one of there products after always using a Kong. Unsure of what was best for us I got the wrong one and our dog destroyed it under 10 minutes. As we all know any good toy isn't cheap ,but after consulting with Karen she made it right and now we are all happy again . I would use this product again no problem 😊

I purchased a Squeaky Chew Stick for my German Short Hair Pointer and it lasted all of ten minutes. I talked with Karen and she sent me squeaky chew ball. My pup has had it now for a few weeks and loves it. The ball is fantastic and still in perfect condition. It has been a pleasure to do business with Karen and Playology.

I would recommend this product to anyone. Not only is it durable for my aggressive chewer additionally the customer service is outstanding. The product says guaranteed and gives you an email right on the package. When my dog tore into the first product in 20 minutes I sent an email and a picture. Karen asked about my dog and sent me two Bo es to replace the first one that were more suitable for my dog. It was such a pleasant experience.