Playground SessionsReviews of playgroundsessions.com

I've emailed them twice now, plus multiple messages/comments on Facebook about the 3 annual codes I purchased, only one of which works. I have received exactly zero response. Tomorrow I will be filing fraud charges thru my bank if they don't fix this and start our time over. Over a month of waiting for customer service to respond and 3 months of time lost on my paid annual subscription is unacceptable. I'd love to know how they get all these glowing reviews on Facebook with such terrible customer service.

Their new app is unusable for the purposes of teaching piano on Windows due to audio latency. The older version of the app allowed you to select an audio device, but they rewrote it in electron and now you can't select low latency drivers. THIS IS CRITICAL FOR AN APP TO LEARN THE PIANO: TIMING IS CRITICAL! They need to fix this! If they fixed this problem, it would probably be a 5-star review, but it's been almost 2 years since I first reported the issue and they seem to have no desire to fix it since I've already paid a lifetime subscription.

On Monday 8th of January I subscribed Paying £14.30. Sadly the audio sync was wildly out and the ability to sync the audio has been removed in v3 of their software rendering the software completley unusable for me. They sent me a link to download v2 of their software which i had already used years ago. v2 is extremely buggy and i was not interested in using it again. I immediately cancelled the auto renew on my account. However on Wednesday 14th February of 2024 I was charged again this time for £20.42. I once again cancelled this time on March 3rd. However on Friday 8th m March I was billed once again, this time for £16.23. Then again on Monday 8th April for £20.47, again on Weds 8th May £20.54 and again on Monday 10th Jun for £20.17. I contacted the company via email where they admit that they can in fact see that I have cancelled this twice already. However, they are claiming I repurchased the software myself on Thurs 7th March 2024. This company has taken £112.13 from my account. While I only authorised the first payment of £14.30. They are now completely ignoring me, i have been forced to contact my bank regarding this and filing a dispute. I have also reported them to the FTC for fraud and theft. Stay the hell away from this company!! Update: While the support team eventually agreed to refund me, it wasn’t until after the bank had already sided with me and given me most of the money back even if it was not all of it.

Bought an arrangement of mia and sebastians theme from la la land, claiming to be the "full song" with fingering, turned out to be only half the song

Be aware that if you buy a lifetime subscription you get dealt with very differently by customer services, they know you can't go elsewhere without losing out. I asked from my progress to be reset as Ive been away for a while and they have flatly refused. If I was on a monthly subscription I would go elsewhere but I'm stuck with them.

everything is in English! disappointed

The program has no instructions how to use it. It started me as advanced when I have never played a keyboard. I tried three times to make it work and failed. I want all of my money back for the two lifetime subscriptions that I purchased.