PlatinumtherapylightsReviews of platinumtherapylights.com

1) I call to purchase product. Sales person wasn’t listening and pushy, but it’s fine I did my research and knew what I wanted and just put it through. I figured a bad rep would be irrelevant (I was wrong). He said it would be shipped no later than the 01/10th (3 weeks from order date). I asked about a shipping update if that changed to plan for, and his nonchalant reply was “We sell to 100’s people per day, we cant follow up, check the website”. Weird for a $5K order to not be able to provide a shipping update, but I just figured what is the worst that can happen? 2) You get NO shipping order number or receipt - also very suspicious for 5K order. I followed up around the date for shipment given with original order. No one ever answers the line, so you wait for a call back. The woman that calls back was nice, and says my order was a week late shipping (again no communication from the company telling you so), but had just shipped that morning and I will receive the tracking number via Fed Ex in hours. 3) Another week from that call goes by, I email support because I still have no tracking number from the order I was told was shipped last week (a week later than given when originally ordered). Platinum LED Support again sends me to the general website link that gives tracking time for new orders (they just have one page that is for everyone who doesn’t receive their order that is updated with later and later delivery dates). With this link they very rudely say “you need open your eyes, it’s right in front of you”. I communicate again, that I was told this shipped last Friday, I am actually looking for the specific tracking number, the information I need is not on that website link and with no apology for the miscommunication or acknowledgement, they tell me instead that it’s now JUST shipping THAT day (2 weeks from post-poned delivery time, 1 week from the time they last told me it shipped on the phone). I expressed I was concerned because they had lied twice prior about shipping - and needed the shipping numbers and to ensure it was coming. The correct tracking number and date/time is important because what they don’t tell you is that: 1) You need to be home for delivery to sign 2) You are required to schedule with FedEx to do so - they don’t tell you this, and they don’t send the tracking number many of the times they say they will. Therefore Fed Ex attempts to deliver it to you, and if you’re not there, you need to go pick up up a 100lb + order you also paid shipping on. 3) Finally - when I get a shipping date and number. FedEx schedules delivery date with me, and tells me to stay home for the entire window in the morning. Which I do. However, Platinum LED without telling me, after telling me it was shipped and providing a tracking number, called Fed Ex, after Fed Ex scheduled and confirmed delivery with me and canceled my order. I only found this out after a FULL MONTH of waiting, being lied to about ship dates, and constant follow up by calling Fed Ex end of day of scheduled delivery day at 7PM, where Fed Ex told me the shipper called and said to send it to them instead. I call Platinum LED to see what happened as there is ZERO communication about this to me, they are laughing at me on the call, being incredibly rude and then say it was canceled because of a rude phone call and I re- xpress I have had no phone calls since I spoke to the woman who was super nice and this was long before they gave a tracking number and scheduled delivery, another lie as I have had no phone calls at all inbetween. The only communication was by email, where I rightfully expressed my frustration about the dishonesty of weeks of telling me it was shipping when it was not and the importance of needing to have shipping numbers to plan for arrival (as we were traveling in upcoming weeks) and this was purchased for someone recently out of the ICU and in pain. The rep then hangs up on me and blocks my number from calling the main Platinum LED line (it now says it’s out of service). I do not have my $5,000K + back, a communication canceling the order prior, or a refund receipt. This company is a scam - please check YouTube, Reddit, and instagram of their multiple negative reviews for customer service. Not once did they take responsibility for the dishonesty, rudeness or bad experience. They blamed it on me and Fed Ex - however there are so many people on these review sites who account for the same bad experience. To be able to act this inhumane and disgusting to your customers who trust you, many people who are buying this for sick family members or themselves going through cancer/autoimmune etc. shows they have no integrity or honor. Reviews on your website are easy to fabricate - please check other sources and go with Joov, MitoMax or similar. Known for the same/higher quality medical grade lights, and far superior integrity in service.

This company has HORRIBLE Customer Service. I had a delivery issue after spending $1,200 on a light. I was told that my issue was not their concern. They didn't offer to find any kind of solution. It was just my problem . . . then they hung up on me. Buyer BEWARE!!!! I've never experienced such horrid customer service before.

This crappy company has a policy that does not allow exchanges on the racks! After months of waiting the rack finally came. It was not the one we needed and I called them to exchange it. It is not even out of the box and brand new. They will not exchange for the one we need that is the same price! I have never been treated so poorly by a company! I wish I could go back and send all this crap back to them! Stay away!

I used to have the Joovv red light therapy device, but I decided to look at Platinum LED because I have an injury where their horizontal stand accessory would make it less painful for me to get some red light while laying down. I called and spoke to a Platinum LED representative before placing an order because I needed to ensure the stand would fit under my bed, and they told me the base height was short enough to go under my bed at 3.2 inches. This was a straight-up lie, since the base height was significantly greater and didn’t fit under my bed and made the entire purchase pointless for me. I called them about returning the full order of the lights panel and the stand, which is when I found out like many reports on the BBB website that this is a bad company run by corrupt people. Even though they misrepresented the product to get me to place an order, they refused to operate in good faith. I am now subject to a 20% restocking fee + high cost of shipping back the product + they say the horizontal stand of $300 is not even returnable. This means on an $1100 purchase, they get their product back and keep over 50% of my money. This is a straight-up fraudulent company brazenly robbing people. Lastly, when I saw the light panel itself, the quality was atrocious. Go with Joovv, their product is worth the extra money as it is vastly superior in quality and function, and they are actually a good business with good customer service and decent people running it.

I heard a lot of good stuff about their products, but also negativity on their customer support. I think its fair that customer pay delivery fees to return if its a defected product, what I am not pleased is how the misleading information is being presented to me. I cant imagine how the support is like after purchase. Below is the correspondence I had with their customer support, before I was about to purchase. Hi again What happened if some of the light bulbs don't work anymore within the warranty period? And considering the fact I'm residing in Singapore, do I have to pay for the shipping to send back the defective product to you, and pay for the shipping costs again to have it send back to me in Singapore after it's fixed? Yvonne Hello! Is there are any warranty issues with any light worldwide, we cover it completely including any transportation costs. Customer Service PlatinumLED Therapy Lights phone: 844-533-4769 Hi Sorry I don't understand what you just replied. Do you mean PlatinumLED pay for the delivery costs to be return if found to be defective? How does it work? Can you elaborate? Yvonne Hello! Yes, we cover all costs related to any warranty issues. Customer Service PlatinumLED Therapy Lights Hi If you can refer to your own T&C below, it clearly state below customer have to pay for all the shipping costs just to send it back to you, right? Do you even bother to check before replying to your emails? 3 Year Complete Warranty Within 3 years of your order delivery date, if your light is not working properly, we will fix or replace it. Each case will be assessed on a case by case basis, and we will make sure you’re back up and running as quickly as possible. 1 When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to PlatinumLED. International shipping charges are non-refundable. Products must be returned in their original packaging with all included accessories or the shipment will be refused by the warehouse . A refund will be issued after the product is received and inspected by PlatinumLED for damage or missing accessories. If the returned light is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender. Refunds are processed back to the payment method used in the original order. A 20% restocking fee will be assessed on any elective returned purchases. Any additional shipping fees that were originally charged at the time of order placement are non-refundable.