PlatinumtherapylightsReviews of platinumtherapylights.com

Beware of this company if you require decent customer service. An internet search will reveal just how unhappy customers have been when they needed them. Support another business, these guys are not kind.

The most misleading checkout scam on FX. The item was clearly priced at $968 USD. After entering my address, it switched to CAD — fine. I even confirmed with support that I would still be charged in USD since my card is a USD card. What actually happened is they: Converted USD → CAD using a ridiculously inflated rate (~1.64) Then charged my USD card by converting it back to USD at a completely different rate (~1.37) So effectively, they double-converted the transaction using inconsistent rates, and I ended up paying over $200 USD more than expected. Do not buy from them if you are not actually in the US cause they will scam you on FX.

My experience with this company has been extremely disappointing and raises serious concerns about their business practices. I purchased a system that included a $900 motorized stand, along with a PlatinumLED BIOMAX 600 light and professional remote control (totaling approximately $2,100 in additional products). The stand arrived as a large, heavy, and highly complex assembly requiring significant time and physical effort to put together. At no point during the purchasing process was it clearly disclosed that this product would require such an extensive and physically demanding installation process. After delivery, I contacted customer service and spoke with a representative named Madel. I was informed that: - The company provides no installation assistance - They offer no recommendations for installers - And that all sales are final, even for unopened and unused products This combination of non-disclosure, lack of support, and refusal to accept returns is unacceptable for a product of this nature and price point. The items are completely unopened and in original condition, yet I am being denied a straightforward return. Had the installation complexity and “final sale” policy been clearly disclosed prior to purchase, I would not have proceeded. Because of this experience, I am now returning all products, including the BIOMAX 600 light and remote control, and will not do business with a company that treats its customers this way. Consumers should be aware that once you purchase from this company, you may have no practical recourse, even if the product is unusable for your situation. I would strongly advise others to proceed with caution.

The Platinum LED BIOMAX PRO panels are high quality. The hardware feels like a professional, clinical-grade tool. On specifications alone, these panels are good. The Experience: A Failure in Basic Service However, the company’s approach to customer care is deeply disappointing. Shortly after my purchase—before the unit had even been delivered—a promotion launched that would have saved me $180. Despite the order being brand new and still in transit, Platinum LED refused to honor a basic price guarantee. In today’s e-commerce landscape, price protection on an undelivered item is a standard courtesy. By refusing this simple request, the company has signaled that they are not interested in supporting their new customers. If they are this rigid during the initial return window, I have no confidence they would effectively handle a more complex technical or warranty issue years down the road. Final Verdict A premium price tag should imply a premium level of support. While the BIOMAX PRO hardware is excellent, I cannot recommend a company that fails to provide even the most basic level of service to its customers. I suggest looking for a brand that values your business as much as your initial payment.

I would steer far away from this company, there's a reason they have an F rating on BBB. I paid for their Ultra Pro Panel and Motorized Pro Horizontal Mount. It arrived on time by their standards (I wouldn't consider it on time by any means) with a broken remote. Then the panel went on sale about two weeks after mine arrived. I simply asked for a price adjustment since the panel went on sale shortly after mine was delivered. You'd think that was the craziest thing anyone has ever suggested, since they flat out refused (even though it's standard practice in almost every industry). I've dealt with Rouge (they sell red light panels too) many times and their customer service is great, I can't say the same for Platinum LED Therapy Lights

I never received the unit and UPS sent it back to the seller without any attempt to contact me and I have no idea what the status is?

I received the PlatinumLED Pro Nano in good condition; box intact, no noticeable damage to the unit. I attached hanging bracket #1. Hung the cable assembly and snap hook on a door, and hung the Nano. The Nano hangs at an angle: approximately 4 inches from door at the top and 1 3/4 inches at the bottom. When I open or close the door the Nano moves which concerns me because it will damage the door and possibly damage the Nano. I called the Customer Service phone number. What sounded like a young female whose first language was not English answered the call. I tried to explain the reason for the call. She told me that I should hang the Nano on the wall. When I explained that the hardware was for a door she said that I should find some one locally to help me hang it. I asked to speak to a technician and she said that there were no technicians. I am very frustrated and just about ready to take advantage of the 60 day return policy when she tells me there is a 20% restocking charge. I hope this helps you understand why I chose a "1 Star" rating. If a "0" rating I was available that would have been my choice

They told me my complaint was unacceptable and cancelled my order. The website is busy and difficult to work with. they list all the extras before you get to the actual lights. I contacted the company several times prior to placing my order. They insisted they ship to Alaska and they ship through USPS. A week after placing the order, I received a request for a physical address as "UPS does not deliver to Post Office Boxes." I complied with their request and stated I was upset that they claimed they could ship via USPS and now changed their tune. I have no trust in them.