Justin R.
Very good quality
Very good quality. Products works as described. So far so good. Time will tell if it helps me.
Response from PlatinumtherapylightsDec 12, 2025
glad you liked it

Platinum Therapy Lights designs and manufactures high output red and near infrared light therapy panels for home users, athletes, and professional settings. Our BIOMAX and BIOMAX PRO product lines are engineered to deliver consistent, measurable light output across clinically relevant wavelengths, with performance verified by independent laboratory testing at LightLab International. The BIOMAX PRO line is built as a separate, more advanced platform that sits alongside the existing BIOMAX panels, not as a simple refresh. BIOMAX PRO panels retain the same physical dimensions as the original BIOMAX line, so existing stands remain compatible, but they incorporate approximately 30% more LEDs and provide about 50% greater tested light output. They use a zero gap design, where LEDs extend to the edge of each panel to reduce coverage gaps when multiple units are combined, and they feature a matte black finish for a more discrete installation in home or clinical environments. BIOMAX PRO also introduces individual control over seven LED wavelength bands and adjustable pulse output from 0 to 990 Hz. These controls are managed through an upgraded remote and a dedicated app, which support more precise, repeatable protocols for users who want to align their sessions with published research or specific goals such as skin health, recovery, or general wellness. :contentReference[oaicite:2]{index=2} Platinum Therapy Lights focuses on clear technical documentation, transparent performance data, and ongoing education around red light therapy so customers can understand how to use their panels effectively and integrate them into their daily routines.Across both lines, our aim is to provide reliable, durable devices with straightforward controls and support resources that help users choose the right model, set up their space, and track consistent use over time. BIOMAX and BIOMAX PRO panels are offered at different price and feature levels so customers can match the system to their needs,
Platinumtherapylights (platinumtherapylights.com) has 199 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Showing 123 reviews with 5 stars · Clear filters
Justin R.
Very good quality. Products works as described. So far so good. Time will tell if it helps me.
Response from PlatinumtherapylightsDec 12, 2025
glad you liked it
Mariah B.
This is a powerful device! I have used one in the past and had amazing results while staying with a friend for several months. SO i am looking forward to using this device to support my healing journey. I have only had it a week, and i loved it. My brother also got one and he said he put the device close to his tooth and after a day the pain had subsided. Looking forward to updating this review.
Response from PlatinumtherapylightsDec 12, 2025
thanks for ordering!
nanny
I was unsure what I needed for an add-on to my existing panel. Customer service answered my questions and my new panel was delivered promptly. Installation was easy and I am enjoying my new setup.
Response from PlatinumtherapylightsDec 12, 2025
awesome!
Gwen W.
Platinum is the Cadillac of all red light panels! It is the only one that I am aware of that designs the light panels, scientifically. Four of my friends and family have purchased the same as mine. . . . Bio Max 900. It's the best!
Response from PlatinumtherapylightsDec 12, 2025
yep! We're the cadillacs :)
Shahzina M.
My knee pain is 80% better after just two weeks of use. Unbelievable tech.
Response from PlatinumtherapylightsDec 12, 2025
great to hear
Nicole L.
I saw quite a few negative reviews here mainly about unexpected VAT charges and poor service, so I wanted to share a very different experience. A year ago, I purchased red light therapy device from a reputable Chinese manufacturer via Alibaba, but this time I chose to buy from a US-based company — PlatinumLED. First, I accidentally completed the purchase while experimenting with VAT scenarios. Their customer service was excellent — they responded promptly, explained everything clearly, and refunded the order without hassle. I did thorough research and liked that they market their products as Class II Medical Devices. They even provide a link to the official FDA database, and seeing their name and products listed there was very reassuring. As for VAT — yes, it’s not included in the listed price, so you’ll pay it when the goods arrive in your country. That’s standard for international purchases and not something I’d consider a fault of the seller. So far, I'm impressed with both the service and the transparency. I bought it again! Looking forward to seeing results with the product itself.
Jamie G.
My experience with Platinum LED has been 5 star. I am in England (The UK is a company not a country FYI) and from the initial order of a Biomax 450 making use of the Black Friday sale, I was kept up to date with regular emails from both Platinum LED and the shipper; UPS. It does make me laugh when I read comments from people complaining about ‘unexpected’ import tax and I’m sorry but this only shows a lack of research and/or knowledge on your part. I knew what I duty I would have to pay so it came as no surprise when UPS emailed me with a link to make the payment before the light and stand would be delivered. As for the light itself; so far, so good. Both the light and the stand feel well built, they are ‘weighty’ and I am not concerned with potential accidents even with children around (touch wood). The intensity from the light is a similar feeling to what you get from the sun (remember that yellow thing in the sky we used to see a lot of) at around 6”. It’s early days but I am confident this light will serve its purpose for years to come and hence the 5 star review.
matthew H.
excellent company and customer service! 10/10 would recommend. not sure why they have negative reviews at all.. they even phone support!