Dawne
I bought two TCA Peels 7% and 13%
I bought two TCA Peels 7% and 13%, and it was not good. I used Fade Bright over two weeks, and did on pass and waited 5 minutes and did second pass. I hardly saw any signs of the white flakes they speak of. My face was really bad. I asked for refund and send products back and received return authorized in order for them to come back and say no refund. I bought at least 7 vials and only one was open. this product don't work. I still have not had customer service provided. They have the peels all are not open except one, but they kept them. They will not tell me the real business name. I looked up Platinum Skin Care on Secretary of State Website but nothing was found. I am not sure who is the Agent to write too.
Response from Platinum Skin CareMar 8, 2025
Updated response: Diane. Your complaint was that your skin did not peel. Prepping with a retinoid and acids, melanin inhibitor if needed for 4 weeks is first. The wetness of the gauze, layers... I have aided you in emails. We have done nothing wrong here. You have created a BBB case and they closed it as we have done absolutely nothing wrong here. They have copies of our emails, the entire situation, and that you sent items back to us that were not approved. This is not our fault, nor is it our responsibility to pay to send them back to you. We have Held onto these, as we were hoping that you would send the Approved item back to us. When we receive that, and process the refund, we can do a First Class label to send the products back to you for about $5. We would be happy to do so and are awaiting your return to arrive. Please send the item to us so that we can conclude this situation. Thank you. Original response: Hello Diane, I will paste our conversation below my initial response here. We have a very strict return policy for our Certified Chemical Peels that you MUST agree to in order to purchase them on our website. It is very clear on the Returns page and during the checkout process itself. This is something that must be Read, and then you must put a Check into the box, stating that you understand our policy in order to move forward and finish your order. Most of the Other items Are refundable. *You were approved to refund your Fusion A ... you just did not send that one to us for the refund. We will be happy to do so if you send it to us. Remember - Just checking the box without reading is never advisable. But, as you can see in our below conversation - you just sent the items back and Expected a refund anyways. We did reach out to you to let you know, and asked if you would like to pay to return them to you or if we should just discard them. Our policy is in place for a reason. Please see here as to why: https://platinumskincare.zendesk.com/hc/en-us/articles/13515721322899-But-why-can-t-I-return-my-chemical-peel ----email--------- Hello, I see that you requested to return an item that is a Final Sale. The Request has been rejected. Please see our Return Policy that you agree to during checkout here: https://www.platinumskincare.com/shipping-returns/ Please do Not ship these items back to us. They will be discarded. I would be happy to walk you through the proper Prep and use of these products. I can also walk you through how to dilute them to be a lower %. The most important thing though is your skin's coloring and your Prep. We want to avoid PIH - which it sounds like you are dealing with now. After the peel the big things are avoiding the sun. SPF 50 and shade the skin with a large hat to avoid UV rays causing discoloration. I will post some links for you to review: I have darker skin (olive skin) and did a peel. Now I have PIH hyperpigmentation. Is this PIH or just dead skin ready to shed? How do I dilute the acids? *Common Dilutions Listed HERE Respectfully, Jen -------------after you sent back peels anyways ----------------- Hello Dawne, I received a package from you today. In it are 2 peels along with 2 small bottles of Luminosity and a couple of Free samples. 1. The chemical peels are non-refundable. We have spoken regarding this in another email. So please let me know if I should just toss this in the garbage, or would you like it returned to you? **I can return these products to you for a $5 reduced fee if you would like. I can just remove that from the Fusion A refund that will happen when that is received. 2. The return that Was approved was the full sized bottle of Fusion A .15. I am still waiting to receive this item. Did you send it in another package? It IS refundable, and I will do so once it arrives to our location. Please let me know how to proceed here. Cordially, Jennifer