Kimberly C.
Overall great company with lots of…
Overall great company with lots of information for anyone looking to improve their skin. I've been using their products for about a year and a half. Between TCA peels (9 months of 13% and now a few months of 20%) along with fade bright, retinol, etc, I have not seen the changes I had hoped for. For example, I started this journey with a small sun spot and since I've started using these products my spot has gotten larger (yes, I had it checked out). So I have been bummed that I am not seeing the results I had hoped for. However, the company is responsive, offers lots of information and guides, which, in the long run, can allow you to learn how to take care of your skin yourself and ultimately save you money. I've never had an issue with a shipment getting lost. Only shipping issue I had was recently when a bottle wasn't sealed correctly and I lost a few inches of product. They did credit my account a few dollars though. Overall, legit company that I have recommended to others looking to take control of their skin care routine.
Response from Platinum Skin CareNov 6, 2023
Hi Kimberly and thank you for taking the time to share your experience thus far. With pigmentation - it can be stubborn. We generally recommend Jessners and Fade Bright daily (with SPF 50) for those wanting to really target spotting. If this is your biggest issue - I suggest - even just spot treating it with the jessners PRIOR to your TCA peels. *TCA is excellent for stimulating collagen/elastin ... and is THE anti-aging peel. But, jessners is preferred for hyperpigmentation. If you can, take a few minutes to watch this video: https://www.platinumskincare.com/how-to-treat-melasma-daily-products-peels/ And remember things do take time. Many times... any depth in color/increased spotting on the face after peels is damage coming up .... and out. Continue with your daily melanin inhibitor treatments/retinoids/etc... and this should be removed soon. Remember that TCA gets its strength from the layers being applied. Not too dry and Not too wet. Practice makes perfect and patience alway wins. We are sorry to hear a bottle was damaged during shipment and are glad that Customer Care refunded you for the lost volume. Please reach out to us directly if you have any questions we can help with. 1-800-917-3155 or [email protected]