PlantVineReviews of plantvine.com

One vof my plants arrived completely destroyed. It was a $230 plant. Ive tried to get a refund or replacement but the company is ghosting me. They also aren't posting my negative reviews to their site.

I have fallen in love with white/green Dieffenbachia because some are large, cheerful, bright-green-and-white, extremely hardy, and almost maintenance free indoor beauties. They bring a kitchen table or a dining room to life!! We had a two month home construction project where workers forgot a 48" Diffenbachia among cardboard boxes in our basement, and when we found it, it was still 65% perfect. So to improve on this, I bought the biggest one I could find anywhere at PlantVine. But on arrival I had apparently been upside down during delivery. Dirt had emptied all over the box, the major leaves had snapped off, and the plant was 50% of the height, 50% of the stalks, and 20% of the colors advertised. These things happen, and I offered to return the plant at my cost for a replacement. PlantVine declined saying that with care the broken plant would revive. They have beautiful and unusual plants for sale, but shop carefully :)

I received a plant that was in extreme duress. It was very clear from its condition that it went into the box that way. When I wrote to them, they wrote back saying to try to follow the included instructions for a few weeks, and they would not offer a refund. I would not buy from this company.

My order arrived as scheduled, but in a very poor state. I bought 2 plants as a test, but not likely to order any more

The plant arrived in very poor condition after spending five days in transit with UPS, even though it was supposed to take only two days. It had broken leaves and branches, which made for a very bad presentation. I have bought from other vendors before, and Plantvine’s quality is way below them. I do not recommend this vendor.

Excellent communication and customer service.

This company is unethical. They have no customer service contact and they charge you for a large plant and send you a small one. Do not do business with them as you have no recourse due to the fact that they never respond to you.

First, plant business is hard. I get that, and I deeply appreciate those who do it. So last month I ordered a Ylang Ylang tree from this business. (I had ordered two from other businesses and they both arrived dead... horribly dead.) So this tree arrived full of very rusty sick looking brown leaves, drooping terribly... even the thicker branches were hung over. It shipped and arrived in two days, but this was long term damage on the plant. I connected the company twice and never heard back. But... I trimmed the tree down as much as I dared and treated it with a fungicide and pest spray for two weeks and plucked the leaves off. It's now, after 4 weeks, pushing out loads of new buds, and they look healthy. So boo for the company, and yay for the tree.