Plantsbasically Reviews | Read Customer Reviews of plantsbasically.com

Plantsbasically Reviews | Read Customer Reviews of plantsbasically.com

Plantsbasically reviews

46 approved reviews, newest moderated first

Robert Bellomy, I.
Jan 13, 2026
I’ve been a fairly loyal customer for…
I’ve been a fairly loyal customer for about 5 years, since BEFORE the pandemic and this past 6 months has been rough. The company takes my money, doesn’t fulfill orders, and is full of excuses. When I went to cancel my subscription, they have videos and offers for discounts that are worthless when the company doesn’t fulfill its orders. I don’t know what’s happened to this company - if some venture capital people (or other “owners” that think they know how to do business got involved and changed things, but something happened and that new element has RUINED this company. I even got my wife on board and we were both feeling great until we ran out of juicy joint, the energy and immune support tinctures. We’ll find replacements elsewhere — they often cost way less money, so I guess there’s that. But it’s the endless lies of “it’ll ship next week” while advertising new shipments received, but mine never goes out. Waiting more than a month and I’m done with this company.
Response from PlantsbasicallyFeb 17, 2026
Hey! We really appreciate you sharing this, and honestly, we appreciate YOU — five years is a long time and we don't take that lightly. We hear you loud and clear. The fulfillment delays have been unacceptable, and we completely understand your frustration. You and your wife deserve to have the products you love show up when they're supposed to — full stop. We've been working through some growing pains behind the scenes, but that's our problem to solve, not yours to deal with. We'd really love the opportunity to make this right for you personally. Could you send us a message at [email protected]? We want to take care of you. Thank you for keeping it real with us. We hope this isn't goodbye. 💚
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Brandon B.
Jan 13, 2026
Slow & Contains Vodka
It took over 1 month to receive the product. It tastes absolutely disgusting. The tincture is basically herbs in vodka. 40% cane alcohol. I feel tricked. I have NEVER seen a supplement have alcohol and it's not obvious that it contains it.
Response from PlantsbasicallyFeb 17, 2026
Hey! We hear you, and we're sorry for the long wait on shipping — that's not okay and we're working hard to improve our fulfillment times. Regarding the alcohol — we get it, it can definitely be a surprise! Tinctures are actually a specific type of herbal supplement that by definition use alcohol as the extraction method. It's the gold standard in herbalism because alcohol pulls out plant compounds that water alone can't. Most tincture brands use a similar process, but we understand that if you were expecting something more like a flavored drop or syrup, this would feel very different. We should do a better job of setting that expectation, and we appreciate you flagging it. If you'd like to give it another shot, try adding your dose to warm water or tea — it takes the edge off significantly! Please reach out to us directly at [email protected] so we can make things right. 💚
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TJ
Dec 7, 2025
It’s been four weeks I haven’t received…
It’s been four weeks I haven’t received my order and it’s so embarrassing, this is site is fake site. Do not buy from them
Response from PlantsbasicallyFeb 17, 2026
Hi there — we're really sorry about the delay on your order. We completely understand the frustration of waiting four weeks, and we want you to know that we are absolutely a real business with real products and real people behind it. We've been experiencing some fulfillment delays that we're actively working to resolve, but that's no excuse for leaving you in the dark. We want to get this sorted for you right away. Please reach out to us directly at [email protected] with your order number and we'll personally make sure your order is taken care of. 💚
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Paul B.
Nov 27, 2025
Product back orders without any notice
Product back orders without any notice. 3 werks to ship? Then 2 weeks?
Response from PlantsbasicallyFeb 17, 2026
Hi there — you're absolutely right, and we apologize. You should have been notified upfront about any backorder delays instead of getting the runaround on shipping timelines. That's on us. We're working on improving our communication so customers know exactly what to expect before they order. In the meantime, we'd love to look into your order and make things right. Please send us your order details at [email protected] and we'll get back to you personally. 💚
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Sud.Wolves
Oct 24, 2024
Very disappointed
The dropper off the bottle wasn't working. I was told the manufacturer end up putting too much of 1 ingredient, so you offered to send another one free of charge but now told we're on a waiting list?? I've finished 1 bottle which approximately lasted 4/5 weeks. I not felt any positive progress on my sciatica even when Ive increased my dose to 3 times a day. I'm not looking for a refund, but feel really let down by your product. Very disappointed
Response from PlantsbasicallyFeb 17, 2026
Hi there — we're really sorry about your experience, and we appreciate you giving us the chance to make it right with a replacement. We understand how frustrating it must be to then be told you're on a waiting list after we already promised to send one — that's not the follow-through you deserved. We also hear you on not seeing the results you were hoping for with your sciatica. Everyone's body responds differently, and we'd love the opportunity to chat with you about your routine and see if there's a better product or approach that might work for you. Please reach out to us at [email protected] so we can get your replacement prioritized and have a proper conversation about finding something that actually helps. You gave us a fair shot and we want to do right by you. 💚
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Jim M.
Aug 23, 2024
Disappointed
Not sure if the product (juicy joint) is working but I was committed to giving it an honest try. I went through 3 bottles and before running out placed an additional order hopeful of having no gap in usage. Ordered 6 bottles ($330.00) and have been waiting for more than 2 weeks and counting since running out. Their shipping and fulfillment are abysmal!
Response from PlantsbasicallyFeb 17, 2026
Hi there — first off, thank you for committing to giving Juicy Joint a real try — three bottles in and ordering six more shows a level of trust that we clearly haven't lived up to on the fulfillment side. You did everything right by ordering ahead to avoid a gap, and we dropped the ball. We know that consistency is key with these products, so a two-week-plus delay completely defeats the purpose. We're sorry. Please reach out to us at [email protected] with your order number and we'll get your order fast-tracked. A $330 order and that kind of loyalty deserves way better than this, and we want to make it right. 💚
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