James
Scam company
Scam company. Should’ve known with a name like Plants4home. Ordered and was promptly charged but never heard back after that. Disputed the charge.
Plants4home is listed under Garden & Pond.
Plants4home (plants4home.com) has 40 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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40 approved reviews, newest moderated first
James
Scam company. Should’ve known with a name like Plants4home. Ordered and was promptly charged but never heard back after that. Disputed the charge.
Trevor F.
I ordered in March. They claimed delivery in April. Nothing arrived and contacting anyone concerned is impossible. It is clearly a scam and I'm modified that their ads were allowed on the site. I've been told it was delivered and they offered a bogus 5% of my £44 back. It was not delivered they have deleted my emails of complaint somehow This was my stupidity for trusting them. It came from China or rather it didn't. Facebook, ban these scamming people please I'm a pensioner and ordered the trugs for my disabled wife....I cannot afford to lose that money. Be warned, don't use these con artists!!!
Response from Plants4homeApr 4, 2025
This review is entirely inaccurate and appears to be a case of mistaken identity. We are Plants4Home, an independent nursery based in the United States, and we have no connection whatsoever to any company named “Planthomelife” or to any operation based in Europe, the UK, or China. We do not sell “trugs,” we do not advertise to UK audiences, and we do not process payments in pounds sterling. There is no order in our system matching your name, timeframe, or products described. It's deeply frustrating that Trustpilot continues to allow demonstrably false and misdirected reviews like this to remain on our profile, especially when it damages the reputation of a small, unaffiliated business. Trevor, if you were scammed, we sympathize—but it was not by us. We urge you to double-check the business you actually ordered from and direct your complaints accordingly. Plants4Home is committed to serving real customers with honesty and care, and we stand by that. —The Plants4Home Team
Paul S.
This company is a scam. Advise to use other companies after researching. Placed an order and was charged on my CC. Order was never shipped. Tried twice to contact the company. Never received a reply. Filed dispute with CC company and Attorney General's Office.
Betty
I ordered 2 plants, one last year and one this year. I am extremely pleased with both plants. I am responding to a couple of complaints made by other folks, by sharing my experience that initially seemed to be negative, but as it turned out, it was not the seller's fault and with patience, everything became positive: Most of the emails I never received from Plants4home were eventually found in my junk folder. I bought a trumpet vine in March 2022, and by July 2022, it looked dead. I'm glad I did not complain because it emerged in the Spring of 2023 and looks healthy now in late September 2023 even though 2 months ago a huge old oak tree fell on top of it, crushing it and the fence on which it was growing. In retrospect, I had no problems and will continue to order from Plants4Home.
Ken B.
I buy a lot of plants online. I was suspect about this company immediately as they didn’t send a receipt or shipping date. They charged my credit card. I never got my plant. They never responded to any of my queries about not receiving my plant. I think that the site is a scam.
ktj
I ordered a plant in August and it was shipped quickly and arrived in New Mexico from Washington State in perfect condition. It is beautiful and has flowers on it. And customer service via texting was terrific. I will order from these people again. I have no question on that.
mita F.
Seems to be a Scam company. Paypal got my money refunded. I ordered 4 plants. No communication. Filed complaint. Lesson learnt. Read reviews.
Donna
Last August I ordered and received what I hoped would be a beautiful trumpet vine. I followed the instructions for planting; the plant made a weak attempt to thrive before our weather changed to fall/winter and then was dead by spring. I left a phone message and an email for the company. Neither was not responded to, but I did receive a text from a person (who was very kind), but was told there was no warranty on the $50 plant. I will never order from them again nor would I make any positive recommendations for others to do so.