Hayley
Can not down load doc
Can not down load doc . No reply to communication asking why the document won’t download . Also no editing facility to adit the American spelling for UK plans . Very disappointing and will be reporting to my bank that product offered is not as required and that no one has replied to request for full refund
Response from AIGenerator LLCJun 11, 2025
Hi Hayley, We sincerely apologize for the inconvenience you’ve experienced and for any delay in responding to your request — this is certainly not the experience we want our customers to have. We recently completed a major system update at that time, and in that transition, a few users did encounter temporary issues with document downloads. This has since been fully resolved. Regarding your feedback about UK spelling — thank you for bringing this to our attention. We are actively improving localization options, and your input helps us prioritize these updates. We absolutely want to make this right for you. If you haven’t yet received a response, please reach out again to support email/contact, and we will prioritize your refund or provide you with the correct document as you prefer. Thank you again for your feedback — we take it seriously and are committed to improving from it. Kind regards, The AIGenerator.com team (formerly Plannit.ai)




