PlacidWay Medical TourismReviews of placidway.com

Response from PlacidWay Medical TourismMay 28, 2025

Dear Rehan Khan, Thank you for your excellent feedback and for the high recommendation. We are so happy to hear you felt you received treatment at the best price. Making medical tourism affordable and the process simple for our clients is at the very heart of what we do at PlacidWay Medical Tourism. We are also delighted that you found our communication system easy to use. Should you need any assistance in the future, please know that we are here to help. Regards, PlacidWay Medical Tourism

Response from PlacidWay Medical TourismMar 22, 2022

Hi Jesus, thank you for your feedback! Please note that we took your grievance very seriously. Therefore, we would like to set a call with you directly to review how we can solve your situation. We have attempted to contact you in order to give you the best solution. Unfortunately, we have not been able to. Please, send us the best date and time to call you. Or, you can contact us to [email protected]. We'll be attentive to your response.

Response from PlacidWay Medical TourismJun 3, 2025

Thank you so much for your kind words, Osama Kiani! We're truly delighted to hear that you consider PlacidWay the best medical tourism company. We continually strive to provide exceptional service and connect our patients with high-quality, affordable healthcare options across the globe. It's our goal to make every medical journey seamless and supportive, and your feedback reaffirms our commitment. If you ever need assistance in the future, don't hesitate to reach out to PlacidWay Medical Tourism. Regards, PlacidWay Medical Tourism

Response from PlacidWay Medical TourismOct 17, 2024

Dear Taya, Thank you for your feedback, and we’re sorry to hear that you found our communication overwhelming. We genuinely strive to be supportive, but we understand how constant follow-ups can feel excessive, especially after you’ve made your decision. Since your review, we’ve made improvements to our communication practices, ensuring we provide helpful information without being overbearing. We want to strike the right balance between staying connected and respecting your space. If there’s anything further we can assist you with or if you’d like to share more about your experience, please feel free to reach out to us at [email address or phone number]. Thank you again for your input—it helps us become better! Warm regards, PlacidWay Medical Tourism

Response from PlacidWay Medical TourismSep 9, 2019

Hi Dr. Aldhezat, Greetings from PlacidWay! Thank you for writing your feedback. While we appreciate you taking the time to do so, we wanted to take this opportunity to address the issues you mentioned in your review and air our side as well. May we ask which specific service were you unsatisfied? Having been in the medical tourism industry for 12 years now, we take great pride and put the most value in the quality of customer service that we provide, hence, we ask our customers to contact us directly for concerns so that it may be resolved accordingly and promptly. Please understand that the recent decision of PlacidWay towards your center was taken based on compromised trust in our medical tourism partnership. Unfortunately, we are unable to extend our support anymore given the untoward and concerning circumstances of your center raised by the patients themselves. With regards to supposed fraud/ fake clinics that we have, there is no absolute truth to this. All of our medical partners went through careful screening and are fully licensed, certified and in compliance with the safety measures and ethical standards they must follow. As you may be aware of by now, if one is found to be non-comformable, we do not and will not, in any way, hesitate to remove them from our list of medical providers. We want to conclude our response by making it very clear that the objective of PlacidWay is to provide reliable and trustworthy customer service taking into highest consideration the welfare of our patients who only deserve such. Matters like these are taken very seriously by PlacidWay. We ask that you respect the decision we had to take and direct your efforts to the patients where it truly matters. Thank you.

Response from PlacidWay Medical TourismMay 29, 2025

We are genuinely sorry to hear about your experience and we appreciate you taking the time to share your thoughts. We always aim for complete satisfaction, and it's concerning to hear that you felt our team was not adequately informed and that you had such a negative experience. We would like to understand more about what happened so we can address the issues you faced and work towards a solution. Please reach out to us directly so we can discuss this further and make things right. Your well-being is our utmost priority at PlacidWay Medical Tourism. Regards, PlacidWay Medical Tourism

Response from PlacidWay Medical TourismMay 29, 2025

Thank you for your wonderful review, Stefan! We're so pleased to hear that you found a perfect package for your dental bridges in Croatia and that you were able to save money. It's great to know that the procedure went better than expected and that our staff were helpful throughout your journey. At PlacidWay Medical Tourism, we are committed to providing high-quality medical care at competitive prices, and we're so glad we could help you solve your teeth problems. If you need anything else in the future, don't hesitate to reach out. Regards, PlacidWay Medical Tourism

Response from PlacidWay Medical TourismMay 29, 2025

Thank you for sharing your experience, Voja! We're so glad to hear that PlacidWay helped you find a great clinic for your knee rehabilitation and that you received excellent care. It's wonderful that you also had the chance to enjoy some sightseeing. We're happy to know that our team was there for you every step of the way, making the whole process easier. Regards, PlacidWay Medical Tourism