Pixels Logo DesignReviews of pixelslogodesign.com

If I could give these guys ZERO stars I would. Initially the relationship and work from this company was ok. But now several months later (they said my site would be ready in weeks), My site has broken links, I can't make any updates to my site, they use word press as a back end not my godaddy site manager so I can't even make any updates to the site. I'm going to have to find another company to help me fix this so if I were you I'd AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Don't trust the reviews here. They are bogus to make Pixels look good. This is thee worse company ever. If a company asks for money upfront, something is not right. We paid them in FULL upfront thinking they would follow through. They screwed up and didn't even start the project until we started babysitting them. Our one month project became two months. They promise to do so much and at the end of the day, couldn't even do it. Don't bother with the headache. MOVE ON to someone more reputable. WORSE company we've ever dealt with. THEY DO NOT DELIVER. WITHOUT A WEBSITE :( LOST TIME AND MONEY.

I took with this company a huge project with multiple services including website, animated video, graphics designing and now SEO. It's the worst company I ever work with They are scammers stilling money and then no service no value at all I requested from them a website and it's one year so far and not completed I paid for SEO and they just stole the money and no actions and nothing Our company started the case against them in the GC

Worst Company DO NOT TRUST THEM I trusted pixels to do my website and logo for me. They gave me a quote on a list of requirements I had. I only went with pixels because they instructed me that they could do this for me. After 1 year [website shouldn't have taken longer than a couple of months] the work has not been done properly. There were spelling errors, design errors, videos not working, quality was poor and every time I gave them a list of amendments, they would do 30% and then say it was done. So I had to go and give amendments again and again and again... They changed my account manager 5 times without telling me so my work was not getting done and I was having to chase up why my work wasn't done only to find out my account manager had left the company. The videos uploaded on my website do not work and when I told them this Jason Brown - an account manager - told me I have to pay an extra $500 dollars to make it work - yet I have already paid for this? The website pages do not fit the screen [again their fault] and he also said again they will not revise this unless I pay. I paid for my entire website upfront and every step of the way they wanted extra money for things that were already included. They have no customer service and their phone numbers do not work. They claim to operate from NY, USA yet every phonecall I have had [they call you if you beg] they told me they were from Florida, Texas and even London [yet all of them have a rich Indian accent. I know this because I am a British Indian.] Please do not go with this company. I have never in my life received such bad service from ANY company in ANY industry. If I could take back my business and pay someone else triple I would.

I used them for logo design and was generally very happy with the result. They were pushing web design and gave me a much lower than advertised price on a website, but made full guarantees. They delivered a 5 jpg files of what they anticipated the website to look like and then completely stopped work on it. I have been trying to contact them for over a week (so much for their 24/7 design consultancy guarantee and their customer satisfaction guarantee), and have not received one response. That includes messages left via phone, email, and attempting to contact them on their webchat on their website. These people are scam artists plain and simple. I cannot stress this enough, DO NOT USE PIXELS LOGO DESIGN for ANYTHING. Update - After posting the above review Pixels miraculously contacted me. According to them, they never saw my webchats (which I saved), never received my emails, (which I also saved), and did not receive any of the three phone messages that I left. Convenient that they were able to contact me so quickly after a negative review was posted... After apologizing and having zero explanation for lack of response, they suggested that they would discount the agreed upon price. They made mention of this review several times and asked that I remove it. I politely explained that there is no way that I would trust them after their lack of response and demanded to be refunded. The again plead for me to remove this review. I told them I would consider it after I was fully refunded. Approximately 7 days later I was refunded the purchase price for the website. That being said, I cannot recommend this service at all. My experience was bad and I felt like Pixels acted completely unethical in their business practice; further, I hope to save someone else from the experience I had to go through.

PLDUS-0517-482434 is my order number and I paid $60.00 for Logo and Facebook design. After being upset because I scheduled a call back to go over my Facebook page design, someone called me back and told me that not only would I get my final logo design but they would start working on my Facebook page design. The very reason why the responder is saying that they were told the project is compete is very reason why the company can't be trusted. However, I am not at a loss here because I have already spoken to my bank and you have until the due date which is the 3rd, today to give me what I paid for or I shall indeed reverse the charge. They tell you what you want to here and quickly get a payment and then not do the project without remember that clients are protected from such business practices by Visa and/or Master Card. It's a shame that people are not aware of this and they just let these types of practices happen to them and have no clue that a remedy has already been provided for you by your Cardholder. Like I said, by the end of today. UPDATE: Was just contacted by an alleged manager, said she would have project completed by Monday. She requested that I remove the review and I refused as this is an honest review n other people need to be aware how this company does business. I found out they completely removed the portion of the Facebook page design because after my card was ran they thought they were going to get away with it. This is a bad Company and I would warn all to stay far away. Asking me questions about my account is a game as they know who I am because they just called me. I suppose they are hoping to get my review removed by playing silly games! Again, not an honest company. However, to keep my money, I am giving them until Monday. I will update when the project is complete or I have to just get my money back. This is not an honest company by far Irregardless if they finish the project or not. Completion of the project only means I will pay them. Again asking me questions n playing stupid only proves my point. Please don't call me back to back anymore because my review is an honest review and I shall not remove it. Update: So, they sent me a sample of the Facebook page that I ALREADY PAID FOR but has requested for me to remove my review before they give it to me. I informed them that they have until Monday at 5pm to give me what I paid for and the only thing I will update is that they completed the project but my review of the company remains! 6/6/17 UPDATE: The time has expired and I gave them 3 additional days to complete the task of giving me what I paid for. There are no more extension and I am having the charges reversed. Choose a more professional company to give your money too as there are plenty of them out there.

TL;DR - Don't do business with Pixels Logo Design, because they don't complete their work and don't communicate I started working with Pixels Logo Design last year in late August, initially as I needed a logo for my new LLC. The logo design process went very well, and decided to expand my business to include a website. In September my LLC gained a exclusive contract, of a nature which would dramatically curtail the content I was putting onto a website. It was at that point Pixels Logo Design stopped all communication. I only have the prototype logo files, and not the high quality renders or negative logo I paid extra for. When I tried to contact them in May to restart the website work, I have made a dozen inquiries over the past two weeks with no response whatsoever. The one time I got someone on the phone, there initial response was "Didn't we finish that already", and when I detailed the missing deliverables, I was told I'd receive a follow-up call that day, but got nothing. Their phone line goes to voice-mail, and no response to multiple e-mails. Avoid this company, as they are completely unprofessional!!!

I started this process with Pixels in July of 2016 and paid $1,349 for the Web Premium Package and $800 for a custom portal that integrates info from my website to a CRM tool. I spoke with Chris Jackson who confirmed they could successfully complete the website and portal in 3-4 months. Fast Forward to April 2017, I still do not have my website and they were unsuccessful at building the custom portal. Now they won’t answer my calls or talk to me in the chat room. They also acquired my Domain name and even provided me with my domain emails, but when it was time to make the website live they did not have access to the domain name. Isabella told me the employee who set up my domain account “passed away and took all of the domain information to his grave.” I spoke with GoDaddy about this and they said even if that was true, Pixels still have ways to recover login info for their GoDaddy account. This is bad because I ordered marketing merchandise with my website and email info on it. I contacted Pixels via chat room or phone on a daily basis and they gave me false hope everytime. Finally I got fed up and asked for my money back, they asked me to give them another chance but I had enough of their lies and excuses. They told me they would process the refund, but I never received it. Pixels then stopped answering my calls and no longer responded to me in the chatroom, I would access the website from a different computer and they would aggressively start chats because they thought I was a new visitor. I contacted Pixels from another phone number and spoke with Jay Martin who told me the refund was issued, but that was a BIG lie. I got in contact with Shawn from the Billing department who hung up on me when I asked for a refund. I contacted my bank to cancel the transaction, but they couldn’t because it was completed over 4 months ago. I then talked to Jay Martin in the chat room without identifying who I was and he took my account info and told me I would get my full refund in 3-4 days. 7 business days passed and I still did not get my refund, I went to the chat room again and told them I never received a refund. I spoke with Lisa Patrick who told me the refund was sent on their side and would take 10-12 days to reflect in my account. I asked her for proof of the alleged refund and she told me the Billing department would email the refund proof to me. It’s been 15 BUSINESS days since they told me I would get a refund and I still don’t have it. So here I am now with no domain, no website, no portal and out of $2,149. Working with Pixels has caused me a lot of stress and anxiety and it’s not fair as a consumer. This company is a FRAUD and I advise you to stay away from them. Please learn from my horrible experience.