PIURIFYWe're dedicated to redefining water consumption by combining science and sustainability for our customers' well-being. Join us in a lifestyle where wellness meets advanced hydration, making every sip a step towards optimal health.
PIURIFY (piurify.com) has 554 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Colorado
Bottle seems very cheap, extremely small. Won't tighten correctly. Gap at bottom of bottle but doesn't leak
Response from PIURIFYApr 12, 2024
Hi Colorado! We're sorry to hear that the bottle didn't meet your expectations. We've reached out to you via email to address this issue directly. Please check your inbox. Our goal is to ensure you receive a product that fully satisfies your needs.🤗
Customer
Never received product! Beware!
Response from PIURIFYApr 9, 2024
Hi there! We're really sorry to hear about your experience. Your satisfaction is our top priority, and we're here to help. We've sent you an email to further assist with your concern. Please check your inbox (and possibly your spam folder) for our message. If you could share your order ID there, we'll be able to look into this for you right away. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.🙏
Brandon
I purified the water and it taste like fish it doesn't work
Response from PIURIFYApr 9, 2024
Hi Brandon! We're truly sorry to hear about your experience with the taste of the water. We understand how off-putting this must be, and we're here to help make things right. We've reached out to you via email to gather a bit more information and discuss a resolution that will work for you. Please check your inbox for our message, and let's work together to resolve this issue as soon as possible. Thank you for your patience and for bringing this to our attention.🤗🙏
Joseph H.
I ordered a system from Piurify and received a text message of my order. My credit card was charged immediately but never received information of the order number so I tried calling multiple times, sent emails and even tried the online chat on their webpage. NOTHING. Everything is offline. All I was asking was for the order number to track my order. Never received the item and no way to speak with anyone about the order. Never received the package as stated but did get a full refund. Very poor communications. No way of confirming or contacting anyone at this company. Full refund but a ton of headaches.
Response from PIURIFYMar 21, 2024
Dear Joe Hennessey, We are deeply sorry to hear about your experience and truly understand the inconvenience you faced with your order. At PIURIFY, customer satisfaction is at the core of what we do, and we strive to resolve any issues promptly and professionally. Upon reviewing the details of your order placed on March 9th, our records confirm that the package was marked as delivered on March 12th, as indicated in the Tracking ID (https://track.amazon.com/tracking/TBA312096911496). Despite this, understanding your concerns, we took immediate action to issue a full refund the very next day, ensuring that you were not at a financial loss due to this incident. We regret that your experience led to a negative impression, as our team worked diligently to address the situation once it was brought to our attention. The quick issuance of a full refund was a testament to our commitment to customer satisfaction, even in situations where factors beyond our control, such as courier services, affect the delivery of our products. It's disheartening to receive such a review, especially after our efforts to rectify the situation swiftly and transparently. We continuously work on improving our processes, including our handling of unforeseen delivery issues, to prevent similar instances in the future. We sincerely hope that, despite this experience, you might consider PIURIFY again, giving us another opportunity to serve you better. If there's anything further we can do for you or any feedback you'd like to share on how we can improve, please reach out to us directly. Best regards, Dianna PIURIFY Customer Care
John S.
Fake claims about PEM (Proton Exchange Membrane). So the machine stopped working just after the return window so i had to open it to see if i can do something. I quickly realized that there is nothing between the titanium electrodes. No PEM! If i was more careful before purchasing i would know that no exhaust vent on the device means NO PEM. The smell of Chlorine could be somehow absorbed by the filter they provide but you can still smell it. After measuring the hydrogen with h2 blue drops, it showed 300 ppb (basically just 3 drops). In conclusion, everything on their website is pretty much a lie. No claim is true.
Response from PIURIFYMar 21, 2024
Dear valued customer, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience with our product. At PIURIFY, we are committed to delivering high-quality products backed by science and verified technology. We stand firmly behind our products, including the use of SPE/PEM (Proton Exchange Membrane) technology in our Water Hydrogenators. We understand your concerns and want to address the points you've raised: SPE/PEM Technology Certification: Our products have undergone rigorous testing and certification processes to verify their technology. The presence of SPE/PEM technology is a fundamental component of our hydrogen water machines, ensuring the electrolysis process is efficient and effective in producing hydrogen-rich water. This technology is designed to separate the electrodes with a solid polymer electrolyte, through which protons (hydrogen ions) can pass while blocking other substances, thus ensuring purity and high concentration of hydrogen. Exhaust Vent and PEM Functionality: The absence of a visible exhaust vent does not indicate the absence of PEM technology. Our design integrates the necessary components in a compact and efficient manner to ensure both functionality and aesthetics. The filtration system, including the PEM, is engineered to reduce unwanted substances, including chlorine, to provide safer and cleaner hydrogen water. Hydrogen Concentration Verification: The hydrogen concentration reported by using H2 Blue drops should reflect the performance of the machine under proper operating conditions. We take your feedback seriously and are concerned about the discrepancy you've encountered. We are committed to investigating this matter further to ensure our product's performance matches our claims. Commitment to Customer Satisfaction: We are dedicated to resolving any issues our customers face. If your product is not functioning as advertised, we urge you to reach out to our customer support team directly. We offer support for returns, replacements, and troubleshooting to ensure that you are satisfied with your purchase. We apologize for any inconvenience you've experienced and would like to learn more about your specific situation to offer a resolution that meets your expectations. Our team is here to provide the support and information you need, including detailed documentation about our SPE/PEM technology and its certification. Your trust in our brand is paramount, and we are committed to proving the integrity of our products and rectifying any concerns you may have. Please contact us at your earliest convenience so we can address this matter directly. Warm regards, The PIURIFY Team
