Harold
My Alchemy water purifier is a great and so is the Customer Service
My Alchemy water purifier is a great product and one that I depend upon daily for great tasting and clean drinking water. After my machine developed a small problem, I had some reservations about how long I'd be without purified water. I probably caused the problem using cleaning solution near the rubber washers that seal the pitcher to the motor. Over time, this may have caused the washers to not seal properly. I contacted Piurify Customer Service and explained my dilemma and asked if I could purchase a new pitcher or replacement washers. Photos were sent and after a very quick review, I received a no-cost resolution in warp speed time. Mark, with Customer Service was very responsive and understanding and I received a package the next day. The Piurify Alchemy is a great product that I can't live without, but the streamlined Customer Service process (Mark) is also a great product. It's rare these days to receive such high-quality post-purchase product support. The Piurify Alchemy is WELL worth the money for the return of daily clean and crisp tasting drinking water as well as the reduction of plastic bottles in the landfill reducing pollution in our environment. I've tried multiple water purifying products through the years, but the Piurify Alchemy is hands down a superior product in the market if you are seeking clean and crisp drinking water for minimal cost.
Response from PIURIFYJan 27, 2026
Thank you so much for sharing your feedback, Harold! We’re really glad the Alchemy is serving you well daily and that our team, especially Mark, was able to get everything resolved quickly for you. Hearing that both the product and the support made a real difference is incredibly rewarding. We appreciate your trust and your thoughtful words more than you know.🤗




