PIURIFYWe're dedicated to redefining water consumption by combining science and sustainability for our customers' well-being. Join us in a lifestyle where wellness meets advanced hydration, making every sip a step towards optimal health.
PIURIFY (piurify.com) has 554 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 45 reviews with 1 star · Clear filters
Brad K.
Paid extra to expedite and hasn’t ship yet, will happily review the product whenever it gets here
Response from PIURIFYDec 27, 2025
I am so sorry about that, Brad. Expedited orders should always be prioritized, and this delay definitely isn’t normal. Please check your messages — I just sent you a note so I can make this right for you right away. 🙏
Alice
I have tried contacting the company in regards to a defect to the hydrogen water pitcher I paid over $200 for with lifetime guaranteed. No response to “live” chat, phone number, or email.
Response from PIURIFYNov 24, 2025
Hi Alice! I’m so sorry to hear this — we actually replied to your original message and are ready to help. Please check your email (and spam folder just in case), or reach us directly at [email protected] so we can get this resolved for you right away.🙏
Jason R.
Waste of money. I paid over $770 NZD for the piurify pitcher and one of their hydro bottles. Both have dismal performance. The bottle states up to 4.1ppm of hydrogen, with the H2blue reagent test liquid I can only squeeze a pathetic .9ppm out of it. The pitcher states 1.0ppm - 1.3ppm of hydrogen at the higher H2 setting and I can only get 0.7ppm. Pathetic.
Response from PIURIFYSep 29, 2025
Hi Jason, we’re truly sorry to hear about your experience and appreciate you sharing your concerns. 🙏 Home test kits like H2 Blue are great for confirming the presence of hydrogen, but they aren’t always accurate for measuring exact concentrations. Independent third-party lab testing has verified that our bottle produces up to 4.1 ppm as stated. We’d be happy to share our certification results with you for transparency. Our team will also reach out to you directly via email to help resolve this and make sure you’re fully taken care of. 💙
Brian C.
Poor communication. No updates on shipping……and i still haven’t gotten my bottle
Response from PIURIFYSep 29, 2025
Hi Brian, we’re so sorry for the frustration and lack of updates. 🙏 Please check your email — we’ve just reached out there so we can resolve this quickly and make sure your bottle gets to you without any further delay. 💙
Bruce W.
You might try shipping your product before wanting a recommendation! PATIENTLY WAITING, Bruce
Response from PIURIFYSep 9, 2025
Thank you for your feedback, Bruce! I completely understand your frustration, and I’m truly sorry for the delay you experienced. We hope the shipping issue has now been resolved and that your order has safely arrived. If there’s anything else you need, please let me know right away — we'll make sure it’s taken care of promptly.😊🙏
Chris S.
I've had a very similar experience as other users. The water bottle leaks after infusion cycles, The company advertises 5-10 infusion cycles at 10 minutes on the battery, but you only get 3 at most, and now after two months of ownership the battery shows that it's charging, but it doesn't work anymore. This was a bad way for me to spend 175$. Avoid this product.
Response from PIURIFYAug 26, 2025
We're truly sorry to hear about your experience and completely understand how frustrating this must be. That’s definitely not the experience we want you to have with your Piurify bottle. Hi Chris! We’ve just sent you an email so we can get this resolved quickly and make things right. Please check your inbox when you get a moment 💙 For clarity, battery life can vary depending on the infusion program used: On the 5-minute cycle, a full charge typically supports up to 12 uses. On the 10-minute cycle, it should last for about 8 uses per charge. Again, we’re truly sorry for the trouble. We're here to help and make sure you're taken care of.🙏
Sky
Product charge capacity diminished to about 25-35%% after about two weeks of use. Bottle is made of polycarbonate plastic, not glass, so just something to be aware of. For the money, this should be glass. Company says they didn't use glass due to limitations of glass for withstanding pressure, but device produces very limited pressure.
Response from PIURIFYAug 22, 2025
Hi Sky! Thank you so much for sharing your honest feedback. I’m truly sorry to hear about the battery issues you experienced and your disappointment with the material choice — I completely understand how frustrating that must feel. For the battery, what you described is definitely not normal performance. A full charge should last for several cycles depending on the program used, and it shouldn’t drop to that level after only two weeks. We would love to make this right by sending you a replacement. If you’re open to it, please reach out to us directly through our website’s contact form so we can verify your order and arrange this for you right away. As for the material, you’re right that the bottle is made from food-grade polycarbonate rather than glass. This was a safety decision, since glass cannot safely withstand the internal hydrogenation pressure. Polycarbonate is durable, safe for water contact, and won't break easily. That said, I absolutely understand your preference and will pass along your feedback to our product team for future development. We genuinely value your input, and I hope you’ll give us the chance to make this right.🙏
Yuval C.
Was never provided with shipping info
Response from PIURIFYJul 10, 2025
Hi Yuval! I’m so sorry for the delay! Your order was just shipped today and is expected to arrive tomorrow. I’ve also responded to your email with the full details. Thanks so much for your patience!😊🙏
