Pitch-UsPitch-Us.com have been tirelessly supporting aspiring artists in their journey towards growth since their establishment in 2017. Through a wide range of innovative solutions, Pitch-Us.com have revolutionised the way musicians navigate the competitive music industry. By offering a comprehensive suite of resources, they empower artists to take control of their artistic vision, develop their unique sound, and effectively promote their music to a global audience.
Pitch-Us (pitch-us.com) has 349 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Media & Information · Stanfordville, New York
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Showing 102 reviews with 1 star · Clear filters
Jackinj
The streams are artificial and my song got flagged and removed. So much for “real playlist and no bots and only organic growth” this company is not honest and you should avoid them unless you want to get flagged.
RR Cartel G.
This company supposed to charge weekly but is charging every 4 days. In my case everyday. Don’t I repeat don’t use the services they are thieves.
Ransom R.
Was a reliable company, but something happened at the start of 2025. I guess greed kicked in. You will end up with a strike for artificial streams at best, but probably a fine or your music took down. Do yourself a favour and avoid this company at all costs. If you have already started a campaign then make sure to report the bottled playlists to Spotify, you can check them using artist.tools playlist checker ( Google it!) Now I will wait for the Pitch Us standard generic reply of we don't use bots and have no record of your campaign nonsense, but trust me they know what they're doing and are most certainly using bottled playlists.
Response from Pitch-UsJun 6, 2025
Hi Ransom Recordings, We’re sorry to hear about your experience. To clarify, we do not use any of the promotional techniques mentioned in your review, including any form of artificial streaming. Our approach has always been to support artists through verified, trusted channels. Before we begin working with any playlist curator, we carefully vet and verify both the curator and their playlists using tools like artist.tools and our own internal checks. If a curator doesn’t meet our standards, we do not move forward with them. Since your review was submitted anonymously and we have no record of your order, we kindly ask you to reach out to us at [email protected] with your order number or email address used at the time of purchase so we can look into this further and resolve it for you properly. Thank you, Team Pitch-Us
Michael G.
I strongly advise staying away from Pitch-Us to avoid unnecessary stress, financial loss, and lasting damage to your music career. Earlier this year, I purchased two promotional campaigns from this company. Shortly after, both campaigns were flagged by Spotify for "irregular streaming" activity. The result was severe: my entire catalog was removed from the platform, and I was forced to pay financial penalties for streams that were ultimately determined to be artificial. Pitch-Us was the only promotional service I had engaged, making it unmistakably clear that the flagged activity came directly from their campaigns. Worse still is how they handled the situation. Pitch-Us promotes a “guarantee” on their website, claiming a refund if they fail to deliver the promised streams or if your music is unjustly removed and they were the sole marketing service used. I met both conditions. Yet, despite repeatedly providing the required documentation, I was met with delays, contradictory responses, and repeated requests for the same information. Communication has been chaotic at best. I’ve dealt with individuals named “Olivia” and “Laura” who have made misleading claims, including telling me that a refund had been processed when it had not. I was also falsely told I had missed the refund window, despite providing evidence to the contrary. And astonishingly, when confronted with the fallout from their campaigns, their proposed “solution” was to run even more traffic, presumably using the same methods that got my music removed in the first place. Even months later, the dialogue continues, filled with inconsistent responses, disorganization, and what appears to be outright dishonesty. Most recently, they denied ever streaming a title that happens to be the name of my album. That shows a clear lack of attention to basic details. In my experience, in addition to the blatant attempts at obfuscation, Pitch-Us operates without the professionalism, transparency, or ethical standards that any artist should expect from a promotional partner. The consequences of working with them have been severe and far-reaching. If you value your music, your credibility, and your peace of mind, I strongly recommend avoiding this company entirely.
Response from Pitch-UsJun 6, 2025
Hi Michael We’re truly sorry to hear about your experience and the frustration it caused. We want to clarify that we do not use any promotional methods or techniques that would knowingly violate platform policies or harm artists. Our goal has always been to support creators with genuine visibility and long-term growth. Regarding your specific case, we’ve already resolved your concerns, and we’re glad we could bring the matter to a close. While we originally processed your refund months ago, it was unfortunately delayed due to a chargeback process initiated from your side, which temporarily blocked our ability to issue it again. However, this has since been handled and resolved completely. We apologize if any earlier communication came across as unclear or delayed. During this period, our team responded to every email you sent and provided answers to each of your questions. Additionally, when we promote projects, we either promote each track separately or full albums depending on the package and campaign goals - our records reflect that accurately. We value transparency and accountability, and we understand how important trust is in any collaboration. We appreciate your feedback and will continue to improve our processes so that every artist feels informed and supported throughout. Best regards, Team Pitch-Us
LIZZANTINO
Spotify put down one of my albums because artificial streamings, the only promoting platform I used was this one. One of my songs reach 100k + streams in a week only to go down to a 3.5k the week after because Spotify didn’t recognize them as legitimate. Even though Pitch-Us answers to my emails, they keep sending info through different articles covering their assess by making it look that they are the victim because the music industry takes advantage of artists. We all know Spotify is a thief but definitely Pitch-Us is not something I would recommend or trust. This definitely messed up my algorithm and now I’m trying to find a way to put my Album back on Spotify.
Response from Pitch-UsJun 6, 2025
Hi LIZZANTINO, We’re sorry to hear about your experience. To clarify, we do not use any of the promotional techniques mentioned in your review, including any form of artificial streaming. Our approach has always been to support artists through verified, trusted channels. Before we begin working with any playlist curator, we carefully vet and verify both the curator and their playlists using tools like artist.tools and our own internal checks. If a curator doesn’t meet our standards, we do not move forward with them. Since your review was submitted anonymously and we have no record of your order, we kindly ask you to reach out to us at [email protected] with your order number or email address used at the time of purchase so we can look into this further and resolve it for you properly. Thank you, Team Pitch-Us
trapbeforeyourap
This company has no shame in lying to your face they will go above and beyond to pretend they aren’t robbing your pockets and reputation. Bad Service Stay Away! pay your unemployed friend 50$ to run u fan pages for a month and i promise you’ll get more results. Down here you’ll see a reply from their company lying again.lol
Response from Pitch-UsMay 20, 2025
Hello trapbeforeyourap, We’re genuinely sorry to hear you feel this way. While we understand your frustration, we want to clarify that we do not engage in any misleading practices, and our goal has always been to support independent artists through transparent, ad-driven, and playlist-based promotion. If something in your experience felt off or went unresolved, we’d truly appreciate the opportunity to look into it. Since this review doesn’t include identifying details, please feel free to reach out to us at [email protected] so we can investigate and address the situation properly. We’re committed to making things right whenever we can. Best regards, Team Pitch-Us
Mark N.
Customer service is next to non existent. Had to repeatedly contact to get response when order was never started. Used service for 3 songs and Spotify ended up removing all streams.
Response from Pitch-UsMay 20, 2025
Hello Mark, We’re really sorry to hear about your experience. We understand how frustrating it can be not to receive timely updates, and we’re currently working to improve response times during peak periods. Our promotion strategy is centered around ad-driven growth and vetted playlist placements. We also carefully review every curator we work with before starting any campaign. Unfortunately, we can’t identify your specific order based on this review alone, but if you reach out to us at [email protected], we’d be happy to look into this further and work toward a resolution. Best regards, Team Pitch-Us
Consumer
don't use their service beside that i havent had that many streams i got all my streams deleted and this is what spotify sent me We’ve detected artificial streams on this song. These streams have been removed from your all-time stream count above and across Spotify, but not from your private data below. If you have questions, including how this may affect your royalty payments, please contact your label or distributor.
Response from Pitch-UsMay 4, 2025
Hello Consumer, We’re sorry to hear about your experience. We want to clarify that we do not use any streaming methods that would knowingly violate platform guidelines. All of our campaigns are built around targeted visibility, playlist pitching and algorithmic engagement - never shortcuts. Unfortunately, based on this review, we don’t have enough information to identify your campaign. If you could reach out to us at [email protected], we’d be more than happy to investigate and work toward resolving this properly. We're committed to transparency and artist safety, and we always do our best to make things right. Best regards, Team Pitch-Us