Pipe Works Services, Inc.Reviews of pipeworksservices.com

They did a poor job of cleaning up after their work. Even after I pointed this out to them it was not done satisfactorily.

Sept 2014, I had a toilet clog and because it was a Sunday, Pipeworks felt they were justified to charge $250 for the service call. Young guy who told me I needed a new toilet. He used his fancy tablet to calculate the price and installation. He then cleared the clog and charged $150 for clearing the clog. $438.00 total with taxes, and on Monday, you guessed it, the toilet was clogged again. Pipeworks did send someone within the hour, and he did clear the clog and it has stayed clear for the next year, and no new toilet was needed. They did not charge for the second service call. I deeply resent the fact that if the clog had been on a Saturday, there still would have been an upcharge to their normal rates, and I understand that, but they bumped the extra charge, as if there weren't a million retail businesses and stores doing business on Sunday. Just hypocritical in this society. Yes they did the work properly on the second service call. I will studiously avoid using Pipeworks again. The experience left a very bad impression.

I admire your bravery asking for a review. We had lousy HVAC air handler installation, poor quality, a mess left in attic, multiple breakdowns and multiple calls until we finally were able to convince this company that there was a real problem (defective/broken pan and leaking for a year) and they brought out a better team to replace the handler. Took one year. And they do not coordinate a final certificate from town for installation. Basically, you are on your own with that one. Positive - at least they finally came out and fixed it. But for the price (1/3 higher than other estimates I received) and the trouble, strongly recommend you get a second or third opinion before signing up with these folks.

I'm a big fan of using local business, but after a number of frustrating experiences with Pipeworks, I've moved on to other providers. A simple job (replacing a flush master inside a toilet) was extremely expensive, especially since they are unwilling to roll the appointment fee into the repair fee. This first instance it more of a shame on me than an shame on them, but what followed is all on them. As part of this initial visit, it was determined that a new speciality toilet would be a good investment for the basement bathroom. I request a quote and was promised it in two days. After many follow-ups by email and phone, which were all met with excuses for the delay, and many weeks later I finally gave up and went a different route. Later, we were looking to add central AC and I called Pipeworks again. They came by and produced a quotation, but would then not return any of my emails or calls about the quote as I sought to understand a couple items they had outlined. In my opinion, like so many contractors, they would be able to double their business if they truly focused on customer service and responsiveness. Not only did they lose these two (sizable) jobs to competitors, they irritated me enough to take the time to write a review and warn others of their poor follow through and customer service.