pinsandaces.comReviews of pinsandaces.com

had a very disappointing experience with the Pins and Aces affiliate program through Shopify Collabs. A total of $1,631.17 USD in commission was placed under dispute, and I was later notified that the entire amount had been canceled, leaving $0.00 to be paid out. What concerns me most is that I have not received any clear explanation or specific reason for why these commissions were canceled. For such a significant amount, I believe affiliates should be provided with a transparent explanation, including which orders were considered invalid and the reason for each decision. I am happy to provide any information necessary and would appreciate the opportunity to resolve this matter fairly. At this point, however, canceling the full commission without providing a detailed explanation has been very disappointing. I hope Pins and Aces will review my case and provide a clear and transparent response.

Ordered 4 shirts for 2025 Christmas gifts on the BOGO. Three of the shirts were great, but one was of a poorer quality and fit. Contacted the company to let them know and was told that the shirt in question was one of the free ones and, as a result, there was no recourse. It could be just me, but isn't this a bizzare policy? In the order I am addressing, the other free shirt was great. Something is clearly wrong with this picture, or someone on the team who handles quality issues hasn't read the "love it or return it" warranty.

I bought their liquor stick. It leaks from every joint and the dispenser. I have called and emailed multiple times and they do not respond. I wanted to return it. They don't respond to requests for returns and there is no warranty or return info on their website. I am disputing the charge with my cc company, and apparently this company knows how to drag out a dispute. I had to submit more documentation by Oct 10. 5 months to resolve a defective product return request, and no end in sight. I would caution anyone from doing business with this company.