Pinpointe On-DemandReviews of pinpointe.com

We have been with Pinpointe for over ten years. Their program has made it easy for us to manage our 5 different store databases and email market to each of them using stored footer templates that are easily accessible when we want to change to a different location. Customer support is amazing, especially Brian! Always quick to respond and solve any technical issues or questions we have.

Our experience with Pinpointe has been nothing but great. After dealing with problems with previous EBS companies we came across this platform and have had outstanding performances from campaigns and an extremely easy time using it. We continue to grow our partnership with Pinpointe each year and appreciate the amazing customer service, personalization, and ease of use.

Working for an email marketing company with many small to mid-size clients, we were constantly utilizing different email service providers/client-owned CRMs that were not up to par for our needs for many reasons. We set out to find a company that would allow all of our clients to have accounts under one roof; who had good service/support; whose design templates and implementation tools were not complicated; and who had a good reporting system -- all of these things were things that so many other ESPs lacked. One of our clients actually shared with us information on Pinpointe and after a couple of initial calls we started setting up our Agency account/client sub accounts. It was soon apparent with the amazing level of service received that we would be here to stay. The pricing is very good in comparison to others, the ease of their system for implementation is terrific, their reporting far exceeds most other ESPs/CRMs that we had used (and there were many), and the customer service/support was initially, and remains to this day, AMAZING! I cannot say enough about the level of support received. We are constantly in need of support for many things - and the responses from any level at the organization (especially support since we bug almost daily) are always timely, accurate, and so very insightful. The ease of communicating with anyone within the PP organization from sales to support to training is like no other. They also work on improvements to help serve us and their other clients constantly. This is a great company, with great people working there! I have, and will continue to highly recommend Pinpointe On-Demand.

Programming Flexibility and Cooperation with us as the end-user was excellent. The ability to schedule drip campaigns and analytics is at an industry HIGH.

The platform is great. The internal spam checker is awesome and so is the customer service.

We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against.

We started using Pinpointe about 18 months ago and have found it to be exceptional in terms of its capability to deliver visually-appealing and informative email campaigns to our various audiences. The support team is amazing and always there when you need them. We are very happy to have made the switch and look forward to a longterm relationship with Pinpointe. They check all the boxes! Jill Gerbracht Marketing Consultant, Torrance Memorial Medical Center

Pinpointe makes it easy to create and build emails with the Drag and Drop Campaign Builder. If I ever do run in to any issues, the customer service team is always quick and thorough with their responses. I mostly work on the design of our emails, but I know my team enjoys the tracking features and the surveys. Pinpointe makes it so I can get assigned a new email campaign, get it designed/built and sent out in the same day. I really enjoy using this program.