DK P.
Purchased chandelier and a floor lamp
Purchased chandelier and a floor lamp. Chandelier was little less than pottery barn one but had quicker delivery time so I chose Ping. That was a huge mistake!!! Installation involves wiring of the product inside the unit which should have been part of the manufacturing so if you are not familiar with wiring, you would need to hire an electrician. The quality of the product is terrible, thinnest steel with cheapest plastic fasteners! The chandelier doesn't hang straight because rod thread was manufactured wrong so when I screwed it on which only goes in one way, the whole chandelier tilts. I cant use this, waste of $600!!! I wanted to give the company an option to make it right, replacement part or something, they just mentioned that I screw the rod wrong. There is only one way to screw it, if not it is manufacturing defect! The floor lamp also had an issue, the light bulb holding fixture would not attach to the lamp because there weren't any fasteners. It just dangles from the wires. We had to glue it. After going back and forth via email from customer service representative, I gave up. Just lost close to 1k. What a joke of a company. Never buying anything overseas again, buyers be aware!
Response from PinlightingAug 8, 2026
Dear DK Polly, Thank you for bringing your experience to our attention, and we are deeply, sincerely sorry for the immense frustration caused by your order. We hold our products and customer service to a high standard, and it is clear that we completely fell short of your expectations in this instance. We take your feedback regarding the installation, manufacturing details of the chandelier, and the missing parts on the floor lamp very seriously. We completely understand your disappointment after spending your hard-earned money and time with us. We truly want to make this right for you. Could you please reach out directly to our management team at [email protected] (or reply to your original support ticket) with your order number? Please allow us the opportunity to review your case again immediately and offer a satisfactory resolution—whether that means sending proper replacement parts, issuing a full refund, or finding another solution that works for you. We genuinely appreciate your patience, and we hope you will give us a chance to resolve this for you properly. Sincerely, Hannah Customer Service Support Team