Laken H.
Best customer service.
Best customer service.
Response from Pink LilyFeb 18, 2022
Hi Laken! Thank you so much for your feedback and for shopping with Pink Lily!!!

Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99
Pink Lily (pinklily.com) has 395 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Laken H.
Best customer service.
Response from Pink LilyFeb 18, 2022
Hi Laken! Thank you so much for your feedback and for shopping with Pink Lily!!!
Misty S.
I received a jacket with a button missing on the pocket. Customer service responded within hours and emailed me a Pink Lily gift card for the value since it was a final sale item. Excellent customer service!
Emily R.
I sent them an email regarding a return that was sent a little past the deadline. They were able to quickly track it down and provided a credit. This was such a great experience dealing with them. And they were so friendly. I have had nothing but good things to say about Pink Lily as a whole!
Sandy W.
I Love Pink Lily. The quality of their products are good and their customers service is great too. They're very responsive and resolve issues quickly. I highly recommend Pink Lily.
Response from Pink LilyFeb 15, 2022
Hey Sandy, We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
Kelly S.
I forgot to use my 20% off coupon and they rectified it within 24 hours! Outstanding customer service. I’m excited to get my cute new dresses!
Response from Pink LilyFeb 14, 2022
Hi Kelly! Thanks so much for your feedback and for shopping with Pink Lily!
April F.
I recently received my order, and unfortunately One of the items didn’t fit. I did not have my order number or the original packaging. I reached out to customer service and they got back to me right away. They walked me thru the return process making it quick and easy! I will definitely continue to order from Pink Lily.. Love them!
Response from Pink LilyFeb 14, 2022
Hi April! Thanks so much for your feedback and for shopping with Pink Lily!
Courtney I.
I ordered a few items a few months back and my emails got deleted for my store credit. I reached out to customer service with minimal information because i didn’t have my order # either and within 24 hours they got back to me with everything.
Response from Pink LilyFeb 14, 2022
Hi Courtney! Thanks so much for your feedback and for shopping with Pink Lily!
Rae
My clothes are quickly becoming all Pink Lily. I love the way everything fits. Once the weather turns warm, people will only see me in Pink Lily! I do have some cold weather pieces as well and I always get compliments and I tell them that it's Pink Lily! Everyone has heard of it where I live in Eastern Pennsylvania and they ask about the prices, I let them know that the prices are very fair and that there's always great items in the sale section as well!
Response from Pink LilyFeb 14, 2022
Hi Rae! Thank you so much for your feedback and for shopping with Pink Lily!