Pink LilyReviews of pinklily.com

Very disappointed in their return policy. I received a few items that did not work for me and returned them as directed. I do not plan to shop Pink Lilly anymore and they refuse to refund me. Instead they are keeping my money and giving me a gift card that will never be used. Please review your refund policy this is awful! I have read other reviews of people getting excellent customer service and getting refund so I'm not sure why if I don't have product and I'm not shopping there why I have to lose my money?

I ordered a shirt, I didn’t realize it was a crop shirt. So I tried to return it, they’ll take it back but just give a online credit. Obviously I didn’t read the return policy. I’ve decided to donate the shirt and not order there again. They were quick to answer back. But that policy doesn’t work for me.

I actually really like there clothes, they fit well. I have referred so many friends and family to this website but recently very disappointed of lack of responses to emails i sent. I purchased an item, the same in multiple colours. Within 3/4 weeks of wear, the leggings had big holes in the back . I have emailed them requesting that they replace these given i am a regular customer and not had long - they have failed to reply which is a shame. Im hoping this review may trigger a response. Its the principle as they were not expensive but i expected better wear out of them Updated - i got a speedy response and items will be replaced - thank you Pink Lily i appreciate this and will continue to purchase from you

I ordered 2 dress and a bag from Pinklily. I was following one of their brand ambassosor on instagram and she said the shipment would be free for products worth 100USD and as I purchased for products worth 120 USD, I expected the free shipment, but they weren't. As I am in Ireland, I had to pay an extra 100USD for shipping as well as for customs for which I am dissapointed. The products are ok but not worth 200USD. I felt this boutique is good for people in and around USA. Or else try something which is nearer to you.