Pink LilyPicking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99
Pink Lily (pinklily.com) has 395 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lauryn L.
Super disappointed and dissatisfied with the quality and sizing of the clothing. As a first time customer I will not be returning. Also not happy that many of my products were final sale so I could not return
Response from Pink LilyJun 25, 2025
Hi Lauryn! Thank you so much for your feedback. This is not the experience we want for our customers and will get this taken care of for you. Please email us at [email protected] for further assistance.
p G.
Twice they have told me my order was "delivered" and twice there is no delivery. I live in a gated community with locked mail.facilities and cameras. There has been no delivery. Their courier marks as delivered then they tell me it was stolen - would I accept a partial.refund? No. They will not disclose who their delivery service is. This is a SCAM
Response from Pink LilyJun 25, 2025
Hi there! Could you please email [email protected] with additional information about your order so that we can further assist you with this matter? We believe this may be an order from a fake/spam website and not from Pink Lily.
Casaundra D.
I’m genuinely disappointed in the website. I had high hopes since I see influencers shop here but I received my order and nothing fits. Then I try to return and they want YOU to pay the shipping back because the clothes that are your size don’t fit. On top of me not being able to get my money back they do not have clothes the size I need so now I’m stuck with store credit I can’t use. Do better Pink Lily.
Response from Pink LilyApr 22, 2025
Hi Casaundra! We are so sorry the items you purchased did not work for you. We do offer free returns and exchanges on our website. Please email us at [email protected] and we will be happy to further assist you in receiving the free return label. Best,
Christina S.
Steals designs from small businesses and makes cheap unethical fast fashion knock offs.
Kwilson
Pink Lily charges for shipping, charges for return shipping & does not give refunds! They allow returns but only for store credit. At what point has a business made enough money that they do the right thing & actually refund people’s money? It is infuriating to only get store credit at a store you don’t like. The clothing is cheaply made & sizing is all over the place. Pink Lily, if you had confidence in your products, you would provide refunds to unhappy customers!!
Response from Pink LilyFeb 16, 2025
Hi there! We are so sorry you are not happy with your purchase. Please note, we do not charge return shipping for returns. We would be happy to further assist you and get this taken care of for you. Please email [email protected] with your order number and explaining the information in this review so that we can get this taken care of.
nick
Cheap and poor fit. Wouldn’t recommend to anyone.
Response from Pink LilyFeb 16, 2025
Hi Nick! I am so sorry you were not happy with your purchase. We definitely do not want our customers to be unsatisfied. Please email [email protected] with your order details and we will be happy to further assist you.
Caitlyn S.
There website said I could return an item and when I got the item, it looked nothing like the photo and looked absolutely ridiculous. I have sent them several messages through email and on all their social media accounts trying to return the item and they have ghosted me. Never even got one response. They are a scam and they need to change their return policy.
Response from Pink LilyFeb 16, 2025
Hi Caitlyn! We are so sorry you were not happy with your product. We never want our customers to be unsatisfied. We are unable to find any emails from you in our system. Please email [email protected] and we will be happy to further assist you.
Deborah B.
I ordered something over a month ago and still have not received the item. I have reached out to them no fewer than six times but never get anything other than a canned response. Horrible company to deal with.
Response from Pink LilyFeb 4, 2025
Hi Deborah! We are so sorry you have not received your order. We are happy to look into this further for you if you can email [email protected] and provide your order number for us. Our shipping department is currently caught up and we are worried your package may have been lost in transit but we will be happy to replace the order for you.
