PingPong PaymentsReviews of pingpongx.com

Terrible service with disregard for customer service. I used their service one time upon setup and a few weeks later I get my account blocked apparently due to document supplied. Going by their help pages an email to their customer service team will help me provide them with an alternative document to get my account back up but that is not the case according to Dustin Malvin who was quick to tell me that unfortunately nothing can be done to reactivate my account and essentially he was more concerned with shutting me off. I never got a response to my email to customer service btw hence why I went with live chat and spoke with resident live bot Dustin Malvin. I only needed their service to make payments to my supplier so there was absolutely no need to block my account. When you get your account blocked they won't provide you with a valid response and hide behind a hidden / fake security protocol. Typical annoying response. Find a better alternative as this clown company isn't worth it.

This is pingponx's motto. This platform is designed to make you lose money, a lot of time and nerves. These Chinese don't care about your money that you earned through your hard work, they just push buttons. Questions about where the money went and why the transfer did not arrive are ignored. If they were unable to transfer the money, they will return the money minus the return fee. That is, they charge a commission for the fact that the money is not sent anywhere. It's just a lure of low fees, but in reality you lose a lot of money that you would never lose on more reliable platforms. In addition, you will not be able to sue them, their address is somewhere in China, Vietnam or somewhere else. These scammers are well prepared.

I sent a payment to an overseas vendor. The vendor received an email from Pingpongx asking him to set up an account so they could send him the payment. So the vendor set up an account with them and waited for the payment. But then pingpongx sent me a message saying that they needed more info from the vendor before they could process the payment. But when the vendor tries to submit the information it only allows him to enter information as a USA citizen (which he isn’t). I ask ping pong how to proceed. They said that since he isn’t a USA citizen that he should not have set up an account. He should have accepted payment as a guest. But there is nowhere that it provides this instruction. Nor does it even give an option in the welcome email to receive the payment as a guest. The singular instruction it provides is to set up an account. So now pingpongx tells me that the only way to resolve the issue is to cancel the payment, delete the vendor, and try the payment again. But there’s a delay of multiple days for pingpongx to cancel the initial transfer. And I’ve already made my vendor wait long enough to get paid. So in the meantime I send the vendor the payment through another (more reputable) platform. And I ask pingpongx to just return my funds. But … and here’s the kicker… they insist on charging me a fee to return my money after they completely flubbed the whole transaction in the first place.

Bad china company please don't use this payment. Firstly, I tested the payment from Shopify and I didn't receive any mail or notification until I manually checked on Pingpong they told me that provided proof but their sample screenshot was different from the text on the mail. I chatted with the supporter and she confirmed for 24-48h for done however now 5 days later. Well, If you look this review, please move to another payment company. Don't be greedy for cheap services, but participate carefully because when you receive a lot of money, you will not know what they do with your balance. haha

We have payed to a verified company from HongKong 3 months ago (PingPongX Verified). After payment we never received a delivery and PingPongX ensured us several times that we should get a refund and in the end they did not refund us and now we lost our money. So our company lost 9000 usd. So for us it is really not a safe way to pay invoices. So what means verified without any investigation? We think PingPongX is responsible for losing our money!!

This company don't send my hard earned money to bank. I receive affiliate payments then take review process, I send all documents, then they approve it in 1days. Now they don't send money to bank account. Whole company is scam. The best way to receive my money is going to COURT. NEVER USE THIS PINGPONG(SCAM),

First everything looks fine, you withdraw some small amounts to check if it works properly. Because they are not interested in small amounts. But when you withdrawn more money they find any reason to block your funds. Then you have the only way to get your money - the court.

Tried to open a Ping Pong payment account for making payment to overseas suppliers. After uploading requested documentation, my account was blocked. I tried to reach out to customer services to find out the reasons behind it via both Chat and email and this is what happened. 1) Emailed my account manager and received NO REPLIES once my account was blocked. 2) When I contacted customer support via chat, I received replies in broken English with very little punctuation. The support staff was not able to give me any useful info. The only info the support staff was able to provide is that there is something wrong with the documentation that I've uploaded and it caused my account to be blocked. I tried to ask them what the issues were in detail, their staff just sent me the same response over and over again. Thus I close down the chat and left a "unsatisfactory" review for the chat experience. And can you guess what happened next? The support staff sent me A NEW MESSAGE AFTER I close down the chat, and below is the exact text that was sent to me: "sir this rating is for me sir i have give you clear cut information" to express his or her disapproval of my feedback! I've kept copy of the chat transcript because this not something you'd see everyday: being called out by customer service after I closed down a chat and left a bad review! lol