PingPong PaymentsReviews of pingpongx.com

We are a direct customer of Ping Pong. If you do not have time to read the entire review, here is the summary - do not use Ping Pong payments. I rarely write negative reviews. But this experience has been so appalling that I have to warn others evaluating them. We have been using Ping Pong for receiving international payments in SGD, GBP and Euro from global marketplaces we sell on. They offered a good conversion rate and hence we decided to go with them. We have about 3 payments - totaling around $13,000, that show have been received by the bank account set up by Ping Pong. However, these payments were never sent to us. The first couple have been pending for more than a month. Couple of payments since have been received by us. Whenever we enquire, our account manager at Ping Pong - Xavier Spaniard, informs us that per his support team, there is a spot review from the bank. The same answer every time we ask. The incoming money into the bank account came from one of the largest and most reputed companies in the world. We have been in business since 2007 with stellar DnB ratings. There is no reason for our money to be held up - either because of the sender or our reputation. We have done many transactions in these 14 years and never have had our money held up in any bank world wide. The escalation path was Erik Shutzler - Dir of Operations. Two emails and no response from him. The support email id has also been cc'd. It is shocking how a company feels they can get away with something like this. Their lack of concern is beyond our comprehension. This review is posted by Hebron Consumer Products Corp.

They charge 1% just to withdraw your money in the same currency. Complete rip off

Terrible and incompetent customer service, unclear terms about payments, 10-14 business days to get refund for a failed transaction?! I am so grateful all those issues appeared in the beginning so i know never to use this service for my supplier payments.

I was referred by friend. Pingpong will ask you a lot of documents almost EVERYTHING, passport, bills, SSN, ID. They have no knowledge to recognize my state ID lol what A joke.they are Chinese owned company and have no knowledge of US documents. They block you after collecting all info I bet they sell your info too because they share screenshots with their colleagues. I warned them I will pursue legal assistance if I found out they sold my info.

Don't use this business. They onboard clients, verify information and then after sending a deposit into the account they freeze you for 2-4 weeks requesting personal information from every transaction on the marketplace that sent the deposit. Ultimately end up holding your funds for another month and give a generic reason as to why they decided no to accept the deposit. Even if you deposit from a payment processor or large online marketplace its a nightmare to deal with, many better alternatives in the space. stay far away to avoid a additional bottlenecks.

Be careful, They Look legit, but they will steal your money. This is what happened to me a month ago, I sent 5000 dollars, but they did not deliver it to the other party and did not return it to me, I contacted them a lot, but they don't respond. I recommend other great banks like Mercury & Wise.

The support does not reply for a week.

Sending money through the mail is faster than sending money with pingpong.