PingPong PaymentsReviews of pingpongx.com

Response from PingPong PaymentsJul 28, 2023

Hi there Antony, Thank you for taking the time to share your feedback and rating on Trustpilot. We truly appreciate your input and value your business. We sincerely apologize for the inconvenience and frustration you have experienced with our customer service. We understand that communication is a vital aspect of providing a positive customer experience, and we regret falling short of your expectations in this regard. I have looked into this trasnaction and your account and it looks like we replied to your ticket and livechat a couple hours before you posted this. I also checked our voicemails to see if I could find your voice message but I did not find any. Please be assured that we take this matter seriously, and we have taken immediate steps to address and improve upon the issues you have raised. Your feedback will be shared with our team so that we may learn from this experience and make the necessary changes to ensure better communication moving forward. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. Your feedback is invaluable to us as we continuously strive to enhance our customer service experience. If you have any further questions, concerns, or require additional assistance, please do not hesitate to reach out to us. Our customer service team is always ready to help. Thank you for choosing our company, and we look forward to the opportunity to serve you better in the future! Warm Regards, PingPong Support

Response from PingPong PaymentsJun 30, 2023

Hi there Anto, Thank you for taking the time to share your feedback on Trustpilot. We are truly sorry to hear about your negative experience with our payment solutions. At Pingpong Payments, we strive to provide exemplary service, and it is disheartening to learn that we have fallen short of your expectations. We would like to assure you that we take customer satisfaction very seriously, and we are committed to addressing your concerns and resolving any issues you may have encountered. We apologize if you feel that we have provided fake commitments; it is never our intention to mislead or deceive our customers. We would greatly appreciate it if you could provide us with more specific details about the problems you faced, as this will enable us to investigate the issue thoroughly and take appropriate actions to prevent such occurrences in the future. We value your feedback as it helps us identify areas for improvement and ensures that we deliver the high-quality service to which our customers are accustomed. Your satisfaction is our top priority, and we want to work towards rectifying the situation to regain your trust. If you would be willing to give us another chance, we would love the opportunity to make things right and provide a more positive experience. Please reach out to our customer support team at [email protected] or to our livechat with further details, and we will be more than happy to assist you. Once again, we apologize for any inconvenience you may have experienced. Your feedback is highly appreciated, and we look forward to resolving this matter satisfactorily. Kind regards, PingPong Support Team

Response from PingPong PaymentsJun 9, 2023

Hi Gordon, Thank you for sharing your experience with us! We are sorry to hear about the difficulties you faced while using our services and we truly apologize for any inconvenience caused. At PingPong, we take customer complaints seriously and we are committed to resolving any issues raised. We value our clients and aim to provide the best service possible. We would like to assure you that we adhere to strict verification procedures in order to ensure that our platform is safe and secure for all our customers. However, we understand that your experience fell short of your expectations and we want to make it right. Please reach out to us at your earliest convenience so that we can look into your case and provide a resolution that is satisfactory to you. We value you as a customer and would like the opportunity to regain your trust. Thank you for your feedback and we hope to hear from you soon! Warm Regards, PingPong Support

Response from PingPong PaymentsJun 4, 2023

Hi there, Thank you for leaving a review! We apologize for any inconvenience you may have experienced due to the slow response time from our customer service team. We aim to provide efficient and timely support to all our customers, however, we understand that we fell short in your case. Regarding the payment issue you encountered, we would like to assure you that we take security measures seriously to protect our customers from fraudulent activities. In some cases, our payment system may flag a transaction as suspicious, which may require further verification before it can be completed. We'd be grateful if you could provide us with more information about your specific situation so that we can investigate and resolve the issue as quickly as possible. Please reach out to our customer service team at [email protected] and we will do our utmost to assist you. Thank you for taking the time to provide your feedback, and we hope to have the opportunity to regain your trust. Sincerely, PingPong Support Team

Response from PingPong PaymentsMay 17, 2023

Hi Kurt, we're sorry to hear that you've had difficulty with the account set-up and verification process for your PingPong account - this should not be the case. We understand that this can be frustrating, and we promise to make the process as smooth and efficient as possible for you. Our KYC process is designed to ensure that each new account is legitimate and secure. Please know that we're here to support you every step of the way. I believe we reached out to you today through email but please don't hesitate to contact our dedicated customer support team at [email protected] if you did not receive anything. We're always here to help, and we're committed to your success and satisfaction with our platform. Thank you for choosing PingPong Payments, and you will definitely hear from us again soon! Warm Regards,

Response from PingPong PaymentsMay 17, 2023

Hello there Reuben, we’re here and we’ll fix this! We're sorry to hear that your account was blocked and we understand how frustrating this can be, especially if it wasn't due to anything on your end. Please contact our dedicated customer support team at [email protected] so we can review your account and help resolve the issue. Your success and satisfaction are what keep us going, so trust that we'll do everything we can to make things right. We appreciate your feedback and sincerely apologize for the inconvenience this has caused! Warm Regards,

Response from PingPong PaymentsApr 5, 2023

Hi there, We apologize for any inconvenience and frustration caused by your recent experience with our company. We take all customer complaints seriously and we would like to investigate your case further. Please provide us with your account details and any relevant information so that we can look into the matter and provide a resolution as soon as possible. We assure you that we do not engage in any fraudulent activities and take great care to protect our customers' information. Regarding our live chat support, we apologize if you felt that they were unable to assist you. We will review our processes to ensure that our support team is equipped to handle all customer inquiries. As for the document verification process, we require certain documents to comply with our regulatory obligations and to prevent fraudulent activities. However, we understand that the process can be inconvenient and we appreciate your feedback on this matter. We would like to assure you and all our customers that our positive reviews on Trustpilot are genuine and reflect the experiences of our satisfied customers. Once again, we apologize for any inconvenience and we hope to resolve your issue promptly. Best regards, PingPong Support Team