CJ
Pinger has been good to me. More than once.
I don't know why 2 people have had a bad experience with their TextFree but I am here to say the exact opposite. I have been boycotting the big cell companies for almost 10yrs for many reasons, not the smallest of which is their total lack of customer support. Like I'm going to pay gazillions of dollars to be ran around in circles by a computer programmed bot that does NOTHING to help fix anything! I know my TF guys name and he has been a godsend. I DID go a month without using it because of the rural area I lived in and was really upset that I couldn't log in to my account. I thought the number I had for 7yrs was gone and I'd have to start all over with a new one. I reached out to Pinger in an email and although it took us a day or so msging back and forth, he figured it out for me and even threw on some free minutes for me so I could contact people and let them know that I was back and ok. That's just one example, over the years I've had a few issues (small ones) and they've been right there for me. They aren't magicians; can't instantly Shazam your problem away and some things can't be fixed but it's a fraction of the cost of any other and they are real actual employees, not a random call center or a bot. They've been good to me and I have a hard sucky life. I need that kind of support, the kind I've NEVER gotten from the bigger ones.