PINE64Reviews of pine64.org

This is a company meant for experimental hardware, and that's what you should expect. But with such low expectations, they still manage to disappoint. I bought a Pinephone Pro in january, got it in february, and it was broken in march, because the sim card reader was faulty and its pins broke. I can deal with that, I'm waiting for component to be identified and will solder a replacement one when it is. But not everyone can do that. And when an user asked for feedback on the Pinephone Pro on their forum, I mentioned the problem with the sim card reader, advising to wait for it to be solved. A moderator answered saying there is no such problem, and that only dumb users have any problem. So I replied with more details. My post was deleted, and I was banned as I reposted it. This is typical scammer behavior, trying to hide problems to keep the money flowing, too bad for those who get products with defects and can't solve them. I won't buy again from them, and you shouldn't either.

No response after buying, even after I emailed them. No tracking info, nothing.

Item (pine64 pinecil) arrived after long long waiting. Although europe delivery, had to pay double/additional taxes. Item worked, but no longer after 2nd use. Support traject was disaster. Kept me a month busy with non related suggestions, and obvious not wanting to resolve the issue. Then finally pointing me to forum, left alone, still not resolving the issue. Did i notice the 30 days warranty? Make sure test device before that well. Only positive is, open design/schema, so might be able to repair myself. Until then waste of money and time.

Can not receive my order for almost 6 months. Customer support team reccommended to contact the Sales team, which does not response to my questions or gives the same promises to reship an item as 6 months ago. I don't advice to buy from that brand, you will waste your, money, time and nerves, unfortunately.

when you buy something here you will get NO SUPPORT and only the possibility to return the items at your (high) cost in china and only if you used payments like paypal. I bought 2 times, first a full nas setup based on rockpro64 and then a sata controller since the one in the first order was defective. For the new one no driver no support: a piece of wood. After some blackmail (paypal dispute was open)... the Pine64 refuse any support. Would you accept it if you buy similar hw for windows or apple? They recall their community...but basically if nobody answer you keep a piece of wood and money are lost.... These are basically SCAM you... stay far from them, look to other brands.

Literally past 2 months and still waiting. They delayed my order, changed shipping companies without even an email notification, have unhelpful and slow response email support (over 2 days) and just feel very scummy even if it isn't a scam. Wouldn't recommend. Buy from a company that values customers.

Never got my product from them. Lost in shipping. No refund.