PINE64Reviews of pine64.org

Don’t buy there. I did put my complete address, and PayPal lost one address line. The package couldn’t be delivered. At the end, over 30 $ where claimed from pine64 from my payment! This is a big scam!!! Pine64 had my full address and they didn’t check the lable on the package. I have to pay for their mistake. And: no customer support.

Do not buy anything till you find out what the taxes and duties are..total cost of items around $50.00..$30.00 for FedEx delivery.total taxes $20.00. Shop else where.

the battery is terrible, it is slow, the OS died without a reason, the softwares available for these things are really bad. I honestly wanted to contribute to the project, But now I feel I wasted my money. Yes, I tried 4 different OS... all of them bad

They put out hardware but then abandon it without making sure that it has even the basic functionalities enabled.

I was looking forward to trying out a Linux Phone but my experience has left me with an aweful taste in my mouth. For history I am an IT Professional who has been using Linux/UNIX/VMS/Solaris since the 1990's and know my way around reasonably well. Firstly the Hardware looks reasonable and I had high hopes for it, but there appears to be only one person developing for it so the amount of bugs are huge and delays are long. I was also hoping to add my coding skills to help the cause, but alas this is not to be. The Keyboard does not charge or work as expected, it drains the phone battery completely and then the troubles begin with the Pine Phone Pro, where it no longer charges without going into "Safe Mode" (open lid and hold reset button while powering on) this works about 1/3 of the time and takes 2 nights to charge the current draw starts at ~2.5A and stays there for a while and you know it is finally charged when it drops to around 0.4A (they suggested my charger was at fault I have tried 4 different ones each capable of delivering more that the required 5V 3A) but only holds charge for about 2 hours. The default response from them is did you read such and such a KB article here, even if you have stated that you have tried the fixes mentioned. They try to hide behind a ludicrous RMA process that has a 15% restocking fee (even for faulty items). Unfortunately as I had high hopes, my suggestion for anyone thinking about trying them out is not to use any Pine products ever. EDIT: I finally managed to return the items after a fight to get a physical address as the customs agent could not send to the PO Box they gave. After the return they raised a dispute and they managed to delay the refund and claim I did not send everything back. Really glad to see the back end of this as it has wasted my time, and $150AUD in shipping to send it all back, I might decide that they can keep the $7USD for the cable that they claimed was not returned, but we will see in the next few weeks how I feel.

Received an order that had been opened by US border and customs. Board and aluminum case were poorly repacked and delivered damaged. It was incredibly difficult to get Pine64 to send out replacement parts. Emails went ignored for almost weeks until when I had to eventually file a PayPal claim. Pine64 customer service absolutely sucks.

I have purchased over a $1000 in products from PINE64 over the past few years, a Pinebook Pro, 2x PinePhones, 3x Cluster boards, 10x SoPine Modues, 16x SoEdge Moudes, a PineTab, a PineTime, 4x RockPro64, 2x Quarts64, etc. I have been now however Blacklisted from Pine64 b/c I requested action on a package gone missing on there end!

I bought my family 6 pinetime watches for Christmas. 5 of 6 stopped working, and when I reset them according to instructions they bricked themselves. Dozens of emails later the company STILL couldn't bother to read what I wrote but kept asking me the same (already answered) questions over and over. I give up. They obviously either can't or don't want to provide any kind of quality customer support. It just sucks and it so frustrating and INSULTING and I just cannot support this company. BEWARE! SPEND YOUR MONEY ELSEWHERE.