Ryan
Pilot abandoned me when I did not get my package and I believe they will do the same for you
I would significantly discourage service with these people. I ordered a book a few weeks ago and did not get it. I contacted customer service and they sympathized with how "frustrating" something like this must be, however they have done nothing to help me out. I have been fighting with the USPS by myself. They have not tried helping me resolve my issue. Good customer service is based on how they handle situations for the customer that does not go well. I can honestly say that fighting the USPS alone and being abandoned by pilot shows where their priorities are. If you don't have something go right, I can honestly tell you they are not a business that has your best interest at heart. They might be cheaper, but when you don't get your product, don't expect a refund.