Rey A.
I purchased Casio Men's GW-9400J-1JF
I purchased Casio Men's GW-9400J-1JF G-Shock Digital G Rangeman from Pilot Mall web site but received received. G-Shock Rangeman GW-9400. They are similar but not the same. I received the cheaper version of the GW-9400 model. In my last discussion with Pilot Mall, I mentioned the difference between the picture of the watch in the Pilot Mall web site is for GW-9400-1 and it clearly show it was difference between what I ordered and what I received. I also checked with Casio web site and mentioned to Pilot Mall rep but refused to acknowledged the difference. Despite the error, I will keep the watch but will not withdraw my comments. I have the picture of the watch I received and the picture on Pilot web site as well as the picture in Casio web site.
Response from PilotMall.comFeb 26, 2026
Hi Ray, we would like to provide a final clarification regarding your order to ensure the facts are represented accurately. You purchased the Casio Rangeman G-Shock GW9400-1, which is the exact model we advertise, photograph, and list on our website. Your email confirmation and packing slip both correctly identified this model, and that is the item we fulfilled. Initially, your concern (and initial negative review on the Judge.me) was that you received a 'G-9400' rather than a 'G9400-1.' Once we clarified that the model numbers were identical, your claim shifted to having ordered a 'GW-9400J-1JF.' As we have explained, that is a specific variant produced for the Japanese market which we do not carry, have never advertised, and did not sell to you. While we understand the nuances between international Casio models can be confusing, we provided exactly what was pictured and described at the time of purchase. Despite our fulfillment being 100% accurate to the order placed, we still offered you a full return and refund within our 30-day policy, which you declined in favor of keeping the watch. We take great pride in our reputation as a small business and stand by the integrity of our listings and our support team's efforts to resolve this for you.