Pillows.comReviews of pillows.com

Pillow quality was terrible - small and had fumes they promote aren't there. The "silk" pillow cases are polyester and not what they advertised. Total scam. When I asked to return them, they tell you to ship them back to China. It will cost the same as the refund so no one will bother.

Bought on 26 October 2024. Was informed it was processed on 28 October. Since then nothing. Emailed the company on 16 November and was told they would investigate. No feedback. The tracker from the courier says the package was delivered in 2022!!! This is a scam. Stay away !!

I wanted a return never got a return label or anything after I reach out what the hell you are not good as claim I spent 70 for a single pillow who does that me I want the best but this isn't the best I just want my money back but I will never get it I'm upset but I will never use again. Or recommend.

Dear Customer Service, you only have good reviews because you delete ALL THE BAD REVIEWS! You have done it several times even on FB! Not an honest company!

I would not give them a star! DO NOT BUY The PILLOWS! False advertisement! They are not washable! By the time you wash & attempt to ring them out it’s awful! They do not dry they smell of a stinky barn bacteria growing in whatever is in the filling! I sent them multiple emails & the same response! VET owned they should be ashamed! I have pics of the pillow washed & attempted to dry! Pillow stinks so bad I threw it in the garbage! They ignored my last email! I declined payment through the bank for false advertisement! I got my money back on my last order! Had I known they were not washable I would not have ordered a 2nd time! STAY AWAY! Buyer BEWARE! 10/27/2023 @ 12:10 pm-I see your response, and I did exactly what you said. You also said try putting two pillows in at the same time which I had done in the beginning! I also sent you a picture of the pillow that was dried, and I dried it immediately after it was spun out of the washing machine! These pillows are not machine washable the only way you can get these pillows clean would be to take them to a professional cleaner and I doubt they would even want to attempt it! But to prove my point, I will take one of the pillows that I have left to a professional cleaner and ask them for their advice, and I will post it on here as well, and the facility that I took it to! If you read the reviews of individuals that have bought the pillows and attempted to return. They give them the same bogus information! FYI-instructions for washing the pillow are right on your product tag! ONCE AGAIN BUYER BEWARE!

I placed an order for 1 pillow and 2 pillow protectors. Decided to return all 3 items. Emailed customer service and stated I wanted to return all 3 items and they sent me a return shipping label. I sent all 3 items back in the same shipping box in which I received all 3 items in. They ended up only refunding me for the amount of the pillow, not the pillow protectors. I emailed customer service regarding this and got no response. I proceeded with a dispute with my credit card company and customer service at Pillows.com sent them a letter stating I only sent back the pillow. CLEARLY SOMEONE THERE IS NOT DOING THEIR JOB. You have incompetent people working there who probably took out the large pillow that was crammed in the small box they provided and decided to not look at the bottom where the pillow protectors were and most likely threw it in the trash or something. Now my credit card company is wanting me to somehow show proof that I shipped back the pillow protectors LOL yea because that’s possible. What a mess!! Will never order from Pillows.com again

Hi. I typically only provide good reviews but this has been a frustrating and an infuriating experience. I have emailed you multiple times over a number of weeks to return my purchase but have not got a response. I called your 800 number and was directed by a recording to email you. The purchase is unopened and unused. Just feeling and squeezing the pillow in between my hands was enough to confirm that the advertising was false as it did not feel anywhere like the hotel pillow advertised. Please refer to my email and respond with a return label so we can move on from this unfortunate experience. Thank you.

Just don't do it. Customer service is atrocious. The pillows would go completely flat and were nothing like what I experienced at the hotel. I requested a return service, which went smooth enough. I returned the 2 pack of pillows, plus a pillow cover that I ordered. During my time trying each pillow individually, there was always a cover on it. I returned all items and when my refund finally processed, it was only for 50% with no explanation. I reached out to customer service. They responded that the tags were cut and there was a stain. This is categorically untrue. I NEVER cut tags off of any of my pillows. I also know for a fact there was no stain, but on something like that, you can certainly question your judgement or sanity. However, I DO NOT CUT TAGS OFF OF MY PILLOWS. I can with clear certainly say this is a lie. After going back and forth, they told me there are photos and "3 managers" signed off on saying there were no tags. They never shared such photos with me, but it honestly would not matter. This is unethical business practices. If tags were cut off, it was after the return to their warehouse. If I was at fault in any of this, I would understand, but their customer service just expects you to take their word for it and as long as "managers sign off" you have no argument even if you know you're right, and they are wrong. Just save yourself the hassle and go with a different, more ethical company. **their response below is just a lie. I don’t even know what else to say. I saw no photos and they could have been any pillows. They were not mine. Their response is useless at this point as it’s not true. There were no stains and no tags missing. Don’t trust their process. And if you do a return, don’t do what I did and not take pictures before sending back. ***I went to the email from the 9th. I have no attachments from them in any of my email thread. ****edit I just found the attachments. However, still those are not my pillows as I don’t rip or cut tags off. It is what it is. I know they won’t make it right. They can keep the $95. Just be warned that is how their customer service operates. **That is the same thing. My items were not damaged. That is what my review is about.