PILLO1Reviews of pillo1.com

Response from PILLO1Jan 7, 2017

Thank you for your review. We are sorry to hear that you didn't have a positive experience with our customer service but we do go through changes from time to time and currently don't have anyone with the description that you left answering calls. We pride ourselves with excellent customer service and am truly sorry that you didn't experience this at that time.

Response from PILLO1Jan 7, 2017

Hi Alicia, Thanks for your review and we hope that this can soon turn into a five star! Please call our customer service at 805-371-8883 and speak to our dept head, Char, who can take your order over the phone and hopefully have a PILLO1 delivered to your country in a reasonable amount of time. You can also contact us at [email protected]. Thanks again for your interest!

Response from PILLO1Dec 16, 2016

Hi John, we are so sorry to hear that you did not have a good experience with your PILLO1. I've never heard of another pillow disintegrating as you explained but I certainly wish that you could have read our warranty in the Q&A section 5. We would've replace the pillow happily and/or would've given you a full refund with the conditions set forth in the manufacturers warranty assuming the conditions were followed. The warranty covers any alteration in shape whatsoever for a period of 2 years with the assumption that the pillow has not been mistreated, etc. Please read the full warranty in our Q&A section for further details. Again I'm so sorry that you did not have a positive experience with your pillow. Thank you for your review.

Response from PILLO1Dec 15, 2016

Thank you for your review. We're not exactly sure how to respond to your comment but it seems as though you feel that you paid too much for the pillow and that perhaps the design doesn't live up to it's renowned status in the press and media. As far as the value, the thing we can comment on is that PILLO1 is a hand-made pillow made from Talalay latex, (the BEST type of latex we could find in the world), is made in the USA and is a patented design created by a Doctor of Chiropractic with over 31 years of experience working as a spine specialist. Not really sure why or how you can call this "hype", they are just facts. Additionally, if you felt in any way slighted, you were offered a 30 day money back guarantee in which we would have been happy to honor. If you're still within that time-frame, please don't hesitate to contact our headquarters and we will arrange a full refund. We wish you the best always and are very sorry that you were dissatisfied. Thank you for your review.

Response from PILLO1Dec 15, 2016

HI Gail, When did you order your pillow? Please contact our customer service immediately so we can do the tracking for you. We normally will send these FedEx ground. Again, please call our customer service that is listed on the website immediately so we can take care of this for you. Once you receive your PILLO1, you should be loving it very soon!!

Response from PILLO1Dec 15, 2016

This is a very unusual comment and we apologize for any inconvenience it might have had for you. Is very possible that it was the packaging of some sort in the mailing process that created the odors. Talalay Latex which is one of the best foams you can possibly get has essentially no odor whatsoever. It is also Oeko Tec certified to be free of any harmful substances.. I hope that you were able to return your pillow within 30 days as this did not seem like a normal product that we would send. Finally, in regards to your comment about allergenicity, our talalay latex is hypoallergenic and many people that generally have latex allergies have had no difficulty with our products. It is the high grade of foam and multiple washings that help to reduce typical allergens that are normally in most latex products. Thank you for your review.