Piggyback RiderReviews of piggybackrider.com

I don't believe the checkout process gave us delivery options. UPS told me that the sender uses the cheapest option. Normally, not a problem. Unfortunately, this time we needed the product by a certain date. Even though we ordered it a week in advance and the Rider was sitting in a facility 2 miles away for 4 days, we could not pick it up before our trip. Once we get home, I will return it. Was really excited to use it.

First off, I wanted to love this product so much because I am constantly trying to get my kids out in nature and this looked like a great way for me to take them walking with me and get a little exercise at the same time. But after receiving the piggy back rider and opening it, my first thought was this is not worth the money. This product looks and feels cheap and while it may look safe for the rider, in my opinion it is not, and it certainly isn’t very ergonomic. The kids are not really secured, the “harness” they wear doesn’t fasten around them so if they slipped off the bar, I could see them not only whacking their shins, but also sliding out of the “harness” all together. Additionally, due to the narrow width of the bar that their feet stand on, my kids complain of their calves cramping after about 15 minutes. Over all, I’m out money because after both of my kids tried it out, they refuse to ride in it anymore. I think there are ways to modify it and make it more ergonomic and safe, but after dropping $100 I was hoping to use without having to do anything.

EDIT: Shortly after posting this negative review (less than 3 hours), I was contacted by Piggyback Rider via email. They apologized for the issues and refunded me the shipping costs. They also asked me to edit the review (refund was NOT contingent on edits). I let them know their offer would have been much more appreciated if it didn't take a negative review to cause them to refund the shipping. They stated they had recently upgraded their customer service, hence the late offer. The Piggyback Rider was a nice idea, but pretty much failed on execution, and shipping was WAY overpriced. We got one of their package specials, which included pretty much all of the accessories. But shipping was more than 10% the total price, close to $20, and it wasn't even expedited. That much shipping cost, I should not have to wait weeks for it to arrive. Once we got the package, I realized most of the accessories were useless. Almost all the attachments hang off the adjustment straps so they bang against your hips or thighs as you walk. The selfie stick holder: pointless. The water bottle holder only works with disposable bottled water bottles, not a Nalgene or metal water bottle: pointless. The carrying bag for the Rider itself was a cheap nylon drawstring backpack, uncomfortable to wear, and it started fraying and coming apart during shipping. Didn't even make it to delivery before revealing the poor quality. The Rider itself proved to be very uncomfortable. We wore it for one day at the zoo, and after a few tries, my 4 year old daughter did not want to use it anymore, and asked for shoulder-back rides. She said the bar was too small for her feet, and the straps hurt. I was happy to switch to shoulder-back rides, because 30 minutes with the Piggyback Rider had my upper back screaming in pain, no matter how I adjusted it. About the only thing good about it was my daughter liked the bright color and the novelty. Not worth the pain though. We quickly decided to send the item back. And of course, had to pay our own shipping to return it. I ended up paying almost $50 out of pocket for an painful, uncomfortable product and a bunch of useless, low quality accessories that we sent back anyway. Ultimately, I wish we had ignored the hype and never bought the thing in the first place. Shoulder-back rides are free and less painful!

Ergonomically poor. Causes back pain quickly.